topic Nest camera problems in Cameras and Doorbells

Nest camera problems

Punteh — Mon, 22 Aug 2022 18:46:40 GMT

Recently my Nest aware account was cancelled because it was still connected to an old credit card. So I updated my card info and purchased a new Nest aware account. That didn't work for some reason as I didn't have more than an hour of history for my camera on the app. Eventually I cancelled the subscription to try again to see if there was an issue with the Nest aware linking to my account, even though the subscription was bought through my Nest/Google account. When I cancelled the subscription, that also deleted the camera from the app for some reason. And obviously when I try and re-add my camera to the app it says the camera is linked to another account. Obviously it is, it's linked to my account. How do I fix this mess?

Re: Nest camera problems

MplsCustomer — Mon, 22 Aug 2022 20:47:44 GMT

@Punteh

Since this involves Nest Aware, maybe you could try the contact link under the "Nest Aware Premier Care" section on this Google Nest Help page:
https://support.google.com/googlenest/answer/9233159?hl=en&co=GENIE.Platform%3DAndroid

Re: Nest camera problems

Brad — Fri, 26 Aug 2022 15:32:42 GMT

Hey there,

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.

Best Regards,

Brad

Re: Nest camera problems

Brad — Mon, 29 Aug 2022 16:08:34 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Nest camera problems

Brad — Tue, 30 Aug 2022 16:21:04 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad