topic Re: Add camera to home account in Cameras and Doorbells

Add camera to home account

PeterWilkes — Mon, 15 Aug 2022 21:57:10 GMT

Hi All,

I'm trying to add my new Nest Doorbell to my existing google workspace account but I am having a lot a trouble.

I go to add the doorbell but it wants me to migrate my exisitng Nest account to Google home (I have a nest thermostat) but I can't do that as I can't migrate the nest account to a workspace account, it has to be a personal account. My workspace has my own domain, files, emails etc on it so changing google account is not an option.

I deleted the nest account but every time I try and add the doorbell, it asks me if I have a nest account, I answer no, accept the warning telling me I can't migrate, agree to the nest terms and conditions and then it warns me I must disconnect the works with nest. I tried the disconnect button but it flashes up with an error at the bottom "Request contains an invalid argument" and bounces me back to the previoius screen.

I have gone to accounts and there is no link to nest
I can't link my nest account as the account doesn't exist any more

Any ideas how I can totally remove my nest account from Google?

Thanks!

Peter

Re: Add camera to home account

David_K — Sat, 20 Aug 2022 13:08:31 GMT

Is it the new Nest Doorbell (battery) that you have? You can check here:
https://support.google.com/googlenest/answer/9259110

If so, that is designed for and setup using the Home app, not the Nest app. It sounds like you're trying to add it to the Nest app?

To set it up in the Home app, you'll need a personal Google account. You won't be able to setup the doorbell using a Google Workspace account.

https://support.google.com/googlenest/answer/9293657

Re: Add camera to home account

janthadeus — Tue, 23 Aug 2022 06:15:29 GMT

Hi folks,

Thanks for your help here, davidking.

I want to make sure you're all good. Have you tried the steps shared by davidking? — how did the steps go?

Regards,

Re: Add camera to home account

janthadeus — Fri, 26 Aug 2022 06:18:39 GMT

Hi PeterWilkes,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Best,

Re: Add camera to home account

janthadeus — Sun, 28 Aug 2022 02:41:14 GMT

Hi there,

It's me again. Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,