topic Nest Outdoor IQ Camera - Won't Power On in Cameras and Doorbells

Nest Outdoor IQ Camera - Won't Power On

KristieK — Tue, 30 Aug 2022 22:00:15 GMT

Hello, My less than 2 year old camera has stopped powering on. I've tried resetting it from the camera and from the outlet and no indicator lights come on. Any suggestions? I don't see that there is a replacement option either. Extremely expensive camera for it to only last 2 years.

Re: Nest Outdoor IQ Camera - Won't Power On

Rubes — Wed, 31 Aug 2022 10:01:55 GMT

You’re now at the mercy of support…

https://support.google.com/googlenest/gethelp

Re: Nest Outdoor IQ Camera - Won't Power On

aatienza — Wed, 31 Aug 2022 22:00:23 GMT

Hey KristieK,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: were there changes made with the setup, settings, and/or app of the Nest camera? Are you using the USB cable and adapter that shipped with the camera? Also, Is the end of the cable with the rubber ring plugged in to the camera? Check if the logo on the USB connector is visible on the back of the camera. The visible logo indicates the USB connector is inserted correctly. Keep us posted.

I appreciate the help, Rubes.

Thanks,

Archie

Re: Nest Outdoor IQ Camera - Won't Power On

KristieK — Fri, 02 Sep 2022 16:31:07 GMT

No. There were no changes made. I got a notice that it had no power. So I unplugged it and plugged it back in. That didn't work. So I unplugged it from the camera and plugged it back in. Still no power. I checked the outlet that it's attached to and plugged in a light, and it works just fine. The camera though will not show any power or indicator light.

Re: Nest Outdoor IQ Camera - Won't Power On

aatienza — Thu, 08 Sep 2022 01:48:37 GMT

Hey there,

Thanks for trying those steps. Let's check this further — could you fill out this form and let us know once you're done?

Thanks,
Archie

Re: Nest Outdoor IQ Camera - Won't Power On

janthadeus — Mon, 12 Sep 2022 00:31:47 GMT

Hi KristieK,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,