topic Re: Google Nest doorbell is peeling off in Cameras and Doorbells

Google Nest doorbell is peeling off

ckpuma — Sat, 20 Aug 2022 15:19:58 GMT

It’s not even that old and it’s peeling off - looks horrible. Contacted customer service and they laughed at me, suggesting it’s time for a new one??!! Really - I spent $200 on this piece of crap and it looks like a cheap knock-off??!! Where’s the great customer service, Google?! I guess you have it only when you push for an upgrade??!!

Re: Google Nest doorbell is peeling off

MplsCustomer — Sat, 20 Aug 2022 17:19:37 GMT

@ckpuma

There are over 320 threads in this forum about "peeling" Google Nest Hello Doorbells, along with over 45 threads on "delaminating" Nest Hellos. Our 23-month-old Google Nest Hello Doorbell is one that's peeling. Google Nest's stance is that, unless we are within the 1-year warranty period, they "cannot" replace the doorbell or do anything else (such as a discount on a replacement doorbell). Their stance is the same on the failure of the internal battery in the Nest Hello after 1 or 2 years, which causes the doorbell to go offline when the doorbell is pressed. That's happened to 2 of our Nest Hellos, both less than 2 years old. (See this thread with 819 replies: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-button-is-pressed/m-p/211703.)

If you are within the 1-year warranty period--or want to try to see if they'll replace it anyhow--you can try contacting Google Nest Support here: https://support.google.com/googlenest/gethelp?hl=en

Re: Google Nest doorbell is peeling off

janthadeus — Tue, 23 Aug 2022 06:34:23 GMT

Hi folks,

MplsCustomer, I appreciate your help here.

I'm sorry to hear about your experience but we want to make this right for you. Let's check this out — could you please fill out this form so we could further investigate?

Looking forward to your response.

Thanks,

Re: Google Nest doorbell is peeling off

janthadeus — Sat, 27 Aug 2022 22:28:25 GMT

Hi ckpuma,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

Re: Google Nest doorbell is peeling off

janthadeus — Tue, 30 Aug 2022 23:01:35 GMT

Hi ckpuma,

I'm checking in to see if you are able to fill out the form? If not, please do so, so we can assist you further with your concern.

Best,

Re: Google Nest doorbell is peeling off

aatienza — Mon, 05 Sep 2022 23:52:32 GMT

Hey ckpuma,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

I appreciate the help, JT.

Thanks,

Archie