topic Re: Nest Doorbell Wired in Cameras and Doorbells

Nest Doorbell Wired

Purplekat — Tue, 12 Jul 2022 14:49:53 GMT

First of all, there is not a selection for wired doorbell. We have a wired doorbell and it will not announce recognized faces when they come up the walk. It only says someone at your front door. Another issue is that we installed a camera in the back yard and all it says is someone at your front door. Yes, it says the same thing so we have no idea if it is front door or back door.

Help!

Re: Nest Doorbell Wired

Ashepherdson — Tue, 12 Jul 2022 22:03:56 GMT

For the front door / back door thing, can you confirm you named the camera "back door" and it's room is "back yard" or something similar?

The nest does not announce names(at least for me In Canada) but does show them in the app and on nest displays . More information is here, have you enabled familiar face detection?

https://support.google.com/googlenest/answer/9268625

Re: Nest Doorbell Wired

EmptyNester — Wed, 13 Jul 2022 03:15:23 GMT

I'm pretty sure the facial recognition only works if you have the Nest Aware Subscription. Do you have that?

Re: Nest Doorbell Wired

Purplekat — Wed, 13 Jul 2022 10:39:30 GMT

Yes, we have the subscription. It still doesn't say recognized names. And the camera doorbell is a battery style with wires to the existing door bell.

Re: Nest Doorbell Wired

Purplekat — Wed, 13 Jul 2022 10:41:03 GMT

Yes, they are listed in separate rooms. The app shows then where they should be but only announces the front door for both locations.

Re: Nest Doorbell Wired

EmptyNester — Wed, 13 Jul 2022 20:46:05 GMT

Hmmm, just to be sure in the setting for the doorbell do you see the setting that says "Foamier Face Detection" and is it turned ON?

Other than that I think your next step is to talk to an actual Google Nest Tech. Here is the link to open a tech and get connected to a tech...

https://support.google.com/googlenest/gethelp

If they get it going please return here and let us know what the problem was.

Re: Nest Doorbell Wired

Purplekat — Wed, 13 Jul 2022 21:08:03 GMT

Thank you.

Re: Nest Doorbell Wired

Brad — Tue, 19 Jul 2022 15:54:47 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you @Ashepherdson and @EmptyNester for all of your help on this thread!

Best regard,
Brad

Re: Nest Doorbell Wired

Purplekat — Fri, 22 Jul 2022 10:36:16 GMT

I have not talked to the tech yet. I have decided to let my husband do that. I just want you all to know that my announcements still say someone is at your front door for both the doorbell and the backyard camera. Google should be better at this. And getting help should be easier.

Re: Nest Doorbell Wired

Brad — Wed, 27 Jul 2022 15:51:35 GMT

@Purplekat

The camera needs to learn who they are. If you have Familiar Faces with your Nest Aware subscription, unless the person is a saved familiar face, it will not announce who they are and will state there is a person. It is a smart learning system, but it is not perfect. The feedback given here will help! Thank you for sharing your feedback with us.

Best regards,

Brad

Re: Nest Doorbell Wired

SteveT1 — Mon, 01 Aug 2022 05:56:59 GMT

Hi folks,

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

Re: Nest Doorbell Wired

SteveT1 — Tue, 02 Aug 2022 06:16:29 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve

Re: Nest Doorbell Wired

Purplekat — Tue, 02 Aug 2022 10:24:10 GMT

I have not received a fix for the issue. Both cameras still say "someone at the front door" and one of the cameras is in the back.

Re: Nest Doorbell Wired

janthadeus — Sun, 21 Aug 2022 01:54:27 GMT

Hi everyone,

Thanks for your help, @EmptyNester, @Ashepherdson, @Brad and @Steve.

We're sorry to hear about your experience as well as for the delayed response. I also understand how you feel so I want to check this further. Is the people notification in your Nest app settings on? When did the issue start? Also, does it detect the notification for a person within 10 feet?

Try the troubleshooting steps here:

Open the Nest app .
Tap Settings .
Choose Notifications.
Select your camera.
Tap People to turn people notifications on or off. Make sure to turn on familiar face detection in the Home app or Nest app.

You may also check this article for your troubleshooting guide.

Let us know if that helps.

Best,

Re: Nest Doorbell Wired

janthadeus — Wed, 24 Aug 2022 03:45:34 GMT

Hi Purplekat,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Re: Nest Doorbell Wired

Purplekat — Wed, 24 Aug 2022 10:23:04 GMT

They did not work. I have not received a fix for the issue. Both cameras still say "someone at the front door" and one of the cameras is in the back.

Re: Nest Doorbell Wired

Brad — Fri, 26 Aug 2022 17:12:46 GMT

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Nest Doorbell Wired

Brad — Mon, 29 Aug 2022 19:24:24 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Re: Nest Doorbell Wired

Brad — Wed, 31 Aug 2022 15:51:19 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Re: Nest Doorbell Wired

Purplekat — Wed, 31 Aug 2022 16:03:46 GMT

lose it. nobody has been of any help.