topic Re: Need a replacement magnet round for Nest Outdoor Camera (Wired) in Cameras and Doorbells

Need a replacement magnet round for Nest Outdoor Camera (Wired)

hars113 — Mon, 04 Oct 2021 23:50:04 GMT

Hi,

I have lost my mounting hardware for nest camera outdoor. I am looking to find the round magnet for mounting hardware. Unable to find it on google stores

Re: Need a replacement magnet round for Nest Outdoor Camera (Wired)

David_K — Wed, 06 Oct 2021 11:59:43 GMT

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

Re: Need a replacement magnet round for Nest Outdoor Camera (Wired)

Brad — Wed, 06 Oct 2021 17:56:25 GMT

Hi there,

I am terribly sorry to hear about your missing Nest Outdoor Camera Magnet backplate! I can imagine it’s been quite frustrating being without this accessory. I would love to look into this further for you!

I will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

Best Regards,

Brad.

Re: Need a replacement magnet round for Nest Outdoor Camera (Wired)

hars113 — Fri, 08 Oct 2021 00:27:45 GMT

I am waiting for Google to get back to me with a viable solution. I have provided all the information requested

Re: Need a replacement magnet round for Nest Outdoor Camera (Wired)

hars113 — Fri, 15 Oct 2021 18:46:50 GMT

Hi Brad, Any update on the information? When will google/nest get back to me on how I can get/purchase a magnet backplate for nest outdoor camera?

Re: Need a replacement magnet round for Nest Outdoor Camera (Wired)

Brad — Tue, 16 Nov 2021 19:43:55 GMT

Hey there,

Thank you for your patience. I have submitted the request for a replacement, and here is your Case Id: 4-0665000031664

Please note: there are once I have submitted the request, I will be locking this post as soon as the request is submitted.

Best Regards,

Brad.