topic Re: Google ID issues Nest App and this community. in Cameras and Doorbells

Google ID issues Nest App and this community.

Turnbacktime — Thu, 01 Sep 2022 07:34:51 GMT

This probably isn’t the forum for this so please point me in a better direction if there is one.

a couple of weeks ago I let someone use my iPad to log into their Google account to access email and show me some photos. They then logged out.

yesterday my Nest app asked me to login and gave me a choice of my ID and this other one as options, I checked other Google apps and logging in and out if Google in various browsers and was only ever offered my normal one. No sign of this other ID. I have even deleted the Nest app and reinstalled it. Still the same

then I went to log onto this community I was again offered this persons Google ID as a log on. So somehow, despite never accessing the Nest app this extra ID has become associated with my Nest account somewhere. There is no sign of this account anywhere in iPad settings.

any suggestions on how to get rid of it?

Re: Google ID issues Nest App and this community.

David_K — Sat, 03 Sep 2022 12:06:07 GMT

Open the iPhone Settings app > Passwords and see if it's been saved here.

Re: Google ID issues Nest App and this community.

Turnbacktime — Sat, 03 Sep 2022 12:54:56 GMT

No there is nothing in there. Only gets offered as an option when logging into Nest App itself after choosing use Google or this forum. And I have never used it, it isn’t my account. Doesn’t get offered to sign in to Google itself, Google Home, Google Assistant or Gmail.

Re: Google ID issues Nest App and this community.

David_K — Sat, 03 Sep 2022 12:56:04 GMT

Does it still offer it if you delete the Nest app and reinstall it?

Re: Google ID issues Nest App and this community.

Turnbacktime — Sat, 03 Sep 2022 12:56:29 GMT

Yes

Re: Google ID issues Nest App and this community.

David_K — Sat, 03 Sep 2022 12:57:22 GMT

Are you able to share a photo or screenshot? Blank out the email or anything sensitive of course.

Re: Google ID issues Nest App and this community.

Turnbacktime — Sat, 03 Sep 2022 13:13:47 GMT

Top entry is me. Second one is the guy I let access his Google account from my iPad.

Re: Google ID issues Nest App and this community.

David_K — Sat, 03 Sep 2022 13:26:21 GMT

Ah okay, that's where it's saved. Here are the steps to resolve that:
https://ourtechroom.com/fix/remove-a-google-account-from-choose-an-account-list/

I'd suggest you do them using Safari on your phone.

Re: Google ID issues Nest App and this community.

Turnbacktime — Sat, 03 Sep 2022 13:34:17 GMT

Thanks will give it a try later

Re: Google ID issues Nest App and this community.

Turnbacktime — Sat, 03 Sep 2022 15:56:05 GMT

Tried it and it didn’t work. I couldn’t see anything other than my account showing with either method in that article.
Eventually got my friends password and logged into something as him. Then I could see both accounts when using that link and signed out of all accounts and removed his. I can now sign in and out of Nest without being offered his details. He has now changed his password.

why it was only Nest and this forum and no other Google apps I don’t know. Nor why it was happening when his details didn’t show up on that accounts page.

thanks for your help.

Re: Google ID issues Nest App and this community.

David_K — Sat, 03 Sep 2022 16:32:08 GMT

No worries, glad you sorted it!

Re: Google ID issues Nest App and this community.

aatienza — Tue, 06 Sep 2022 03:36:38 GMT

Hey Turnbacktime,

That's awesome! Let us know if you have any other questions, we're here to help.

I appreciate the help, davidking.

Thanks,

Archie

Re: Google ID issues Nest App and this community.

aatienza — Fri, 09 Sep 2022 05:53:49 GMT

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie