topic Re: nest hello pink & purple video in Cameras and Doorbells

nest hello pink & purple video

burntgold — Sun, 26 Sep 2021 14:26:24 GMT

my brand new nest hello shows a pink video during the day, although this morning it is purple.

i’ve ‘unplugged’ it by turning the breaker off.

should i send it back?

Re: nest hello pink & purple video

Brad — Wed, 06 Oct 2021 22:48:56 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: nest hello pink & purple video

Brad — Thu, 14 Oct 2021 18:17:53 GMT

Hey there,

Just checking in to see if you still needed help. Please let me know.

Best Regards,

Brad.

Re: nest hello pink & purple video

Jeff — Fri, 12 Nov 2021 21:08:49 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks