topic Re: Nest doorbell keeps blinking (green light in top) and can’t factory reset in Cameras and Doorbells

Nest doorbell keeps blinking (green light in top) and can’t factory reset

Geert — Sun, 28 Aug 2022 20:32:38 GMT

I’ve had a nest hello that worked perfectly for 2 years. At a sudden moment the doorbell stopped working. Connection was lost and only the green light on top kept blinking. I did al thé troubleshooters and after some chatting I received a new nest hello.

Yesterdag I installed the new nest hello. Everything works for like 5 minutes. The new doorbell has the same issue. Impossible to make any connection and the green light keeps blinking. I cant factory reset and if i unwire and rewire the green light immediatly keeps blinking.

is the any experience with this problem?

(there is a strong WiFi connection outside and i tried every troubleshooter)

Re: Nest doorbell keeps blinking (green light in top) and can’t factory reset

Brad — Thu, 01 Sep 2022 15:52:26 GMT

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Nest doorbell keeps blinking (green light in top) and can’t factory reset

janthadeus — Mon, 05 Sep 2022 01:16:47 GMT

Hi folks,

Thanks for your help here, Brad.

I want to make sure you're all good — how did the steps go?

Thanks,

Re: Nest doorbell keeps blinking (green light in top) and can’t factory reset

janthadeus — Tue, 06 Sep 2022 01:39:42 GMT

Hi Geert,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,