topic Re: Nest NC030 error in Cameras and Doorbells

Nest NC030 error

LadyRed — Mon, 29 Aug 2022 17:23:43 GMT

Hello,

I’ve recently moved into a new house and trying to install a new Nest Wired doorbell. I get into the app to connect it and it comes back with the NC030 error.

The problem is it is looking for other nest things to connect to the internet and finish setup. I do not have any other nest things installed, and it does not give me the option to connect any other way. Please help.
Sat online with Google support for an hour and a half with no results.

Re: Nest NC030 error

MplsCustomer — Mon, 29 Aug 2022 23:49:44 GMT

@LadyRed

You should not be able to get the infamous "trouble connecting to the assisting Nest product" if you truly do not have another Google Nest product. Google Nest Support should either have identified and corrected the problem or offered you a new replacement Nest Hello doorbell.

Re: Nest NC030 error

DT1970 — Mon, 05 Sep 2022 15:30:16 GMT

Same problem. Was there ever a solution for this problem??

If i can't get it to work on the app then it's the most expensive door chime I've ever purchased.

Re: Nest NC030 error

LadyRed — Mon, 05 Sep 2022 19:18:14 GMT

The guy couldn’t come up with an answer. After pure frustration I decided to start a new account with another one of gmail emails. Low an behold it finally worked.
I wish I knew how to keep it all on the original account, I think it’s a problem Google/Nest needs to address, but at least it’s not an expensive door chime anymore.

Re: Nest NC030 error

Brad — Tue, 06 Sep 2022 16:45:35 GMT

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Nest NC030 error

LadyRed — Tue, 06 Sep 2022 18:13:49 GMT

Yes Brad all of that was done while on support chat. Restarted, factory reset, etc. Nothing worked. It is a problem located within the app, not the hardware that needs to be fixed.

Re: Nest NC030 error

Brad — Wed, 07 Sep 2022 15:35:06 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app
At the top right, tap your account.
Tap Feedback
tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, in the top right corner, tap Send

Best regards,

Brad

Re: Nest NC030 error

janthadeus — Wed, 14 Sep 2022 01:18:29 GMT

Hi everyone,

I appreciate the help, Brad.

Checking in to see if you have further concerns about your Nest Hello doorbell (wired)? Feel free to update this thread, and we're happy to assist you further.

Thanks,
JT

Re: Nest NC030 error

janthadeus — Tue, 20 Sep 2022 00:56:03 GMT

Hi folks,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Thanks for your help here, Brad.

Best,
JT