topic Re: So Nest fired their engineers and is a scamming service now? in Cameras and Doorbells

So Nest fired their engineers and is a scamming service now?

Morata — Mon, 29 Aug 2022 18:53:24 GMT

4 weeks later from this post and somehow, things have gotten even worse!

I've paid my subscription since I originally got it in March of 2020.

I tried talking through the intercom feature and after my first sentence, the camera feed cut and continuously buffered. I obviously still cannot access the "5-day video history" nor any videos. Just screenshots of "events" because that is very useful when half of them don't even capture the person.

So before one of the contributors or "specialists" replies with basic troubleshooting steps, just know I did everything I can reasonably do without being a Google Engineer or replacing the device, which more than likely isn't going to help because based on the number of similar complaints, this is software, not hardware.

My suggestion is instead of wasting your time farming kudos or hoping for an accepted solution on here, forward this to whatever team is still in charge of development for Nest products, should that even exist at this point.

If this doesn't get resolved soon, I'm going to be replacing this and eliminating my two-and-change year journey with Nest as the company hires incompetent phone support and this forum which should be a way to get to actual Google employees is a complete joke and shows how broken these products are all in the name of some meaningless firmware updates. It worked fine a while ago, but somehow, Google's team found a way to break it.

Re: So Nest fired their engineers and is a scamming service now?

aatienza — Wed, 07 Sep 2022 00:32:11 GMT

Hey Morata,

This is not the experience we'd like you to have. Could you fill out this form and let us know once you're done?

Thanks,

Archie

Re: So Nest fired their engineers and is a scamming service now?

Morata — Wed, 07 Sep 2022 03:02:58 GMT

Done, I hope to have this issue resolved.

Re: So Nest fired their engineers and is a scamming service now?

aatienza — Thu, 08 Sep 2022 01:49:52 GMT

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Archie