topic Re: Unable to add Nest Wifi Outdoor IQ to new Wifi network in Cameras and Doorbells

Unable to add Nest Wifi Outdoor IQ to new Wifi network

npkadaba — Sun, 04 Sep 2022 00:14:40 GMT

We moved into a new place and it comes with an already installed Nest Cam Outdoor IQ. Since it's been installed on the outside with the cable running through the outdoor wall that's been pinned in place, it's not possible to access the qr code on the inside of the plate. I can just barely make it out, but there's no room to get a phone camera in there to snap a pic of the barcode, and no way to read the digits either. Any suggestions?

Re: Unable to add Nest Wifi Outdoor IQ to new Wifi network

MplsCustomer — Sun, 04 Sep 2022 02:00:39 GMT

@npkadaba

You are supposed to be able to use the hex key that came with the camera to remove it from the mounting plate, by inserting it in the small hole at the top of the plate and turning it counterclockwise, as shown in the install video starting at about 6:55. The hex key is a 2.5 MM (3/32") hex key, as shown here:

https://support.google.com/googlenest/answer/9252289?hl=en-SG#zippy=%2Cnest-cam-iq-outdoor

You can disconnect the cable from the camera as shown at about 5:25 in the video:

https://support.google.com/googlenest/answer/9223210?hl=en#zippy=%2Cwatch-a-video-overview

The previous owner or resident needs to remove the camera from their Google Nest app (or Google Nest will give you an error that it's connected to another account. It then needs to be factory reset: https://support.google.com/googlenest/answer/9252289?hl=en-SG#zippy=%2Cnest-cam-iq-outdoor

Re: Unable to add Nest Wifi Outdoor IQ to new Wifi network

aatienza — Tue, 06 Sep 2022 03:44:52 GMT

Hey npkadaba,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Unable to add Nest Wifi Outdoor IQ to new Wifi network

aatienza — Fri, 09 Sep 2022 05:49:18 GMT

Hey npkadaba,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Unable to add Nest Wifi Outdoor IQ to new Wifi network

aatienza — Thu, 15 Sep 2022 04:58:46 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie