topic Re: New nest cam and floodlight does not work on nest app in Cameras and Doorbells

New nest cam and floodlight does not work on nest app

Diadustt — Tue, 12 Oct 2021 19:35:29 GMT

I just purchased a Nest Cam Floodlight and moved a old nest camera from my back yard to my Garage only to find out that it doesnt work on the same app. That is $279 that I spent that doesnt allow me to use the streamlined Nest app, not to mention what I spent to move the other camera. I read that this was INTENTIONAL on the battery doorbell. Google is really dropping the ball handling the Nest transition, and I feel that this product has been misrepresented and imo you are open to legal action unless you find a way to fix this...

Re: New nest cam and floodlight does not work on nest app

Ashepherdson — Thu, 07 Oct 2021 00:17:04 GMT

Google heard the feedback and is working on it as per the post from their GM (https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122)

Re: New nest cam and floodlight does not work on nest app

eisenb11 — Thu, 07 Oct 2021 19:49:45 GMT

"we are committed to bringing the experiences and Nest devices you have come to love in the Nest app into the Home app"

That isn't much of an answer. It just means that over time they'll support more Nest devices in the mediocre Home app. Also they don't say which Nest devices.

So far, I have the following Nest devices that don't work in Home:

IQ Cam Outdoor (settings & event history, only feed works)
IQ Cam Indoor (settings & event history, only feed works)
Secure (alarm system)
2x Temperature Sensors

I no longer own the Protect smoke alarms, but those aren't supported either.

I suspect they'll only support the cams and leave the other products on my list behind.

Re: New nest cam and floodlight does not work on nest app

VermontProperty — Thu, 14 Oct 2021 21:26:27 GMT

I can't believe I had to wait until after I purchased 6 new floodlight cams and installed one of them to learn that they don't work in the Nest App (alongside a dozen existing Nest cams we already have) and are not viewable on a computer which is the whole reason we went with a Nest platform a couple years ago. Google sucks. I hope this bombs for you, you deserve the worst. Returning all our new cams right now and finding a new platform. F YOU.

Re: New nest cam and floodlight does not work on nest app

Brad — Tue, 19 Oct 2021 19:36:14 GMT

Hey folks.

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: New nest cam and floodlight does not work on nest app

Tfellows1 — Thu, 28 Oct 2021 20:23:37 GMT

When will the nest floodlight camera be available on the nest app??

Re: New nest cam and floodlight does not work on nest app

Brad — Thu, 28 Oct 2021 21:11:30 GMT

@Tfellows1

There are no such plans for the new Cameras and Doorbells released this year, to be available on the Nest App.

Best Regards,

Brad.

Re: New nest cam and floodlight does not work on nest app

Brad — Mon, 01 Nov 2021 20:05:31 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.