topic Camera offline, two others are connected in Cameras and Doorbells

Camera offline, two others are connected

ChefMarco — Mon, 12 Sep 2022 20:16:03 GMT

I have three nest outdoor cameras. They’ve been functional for the last two years. Suddenly one of the three went off-line. It’s a hardwired system and I cannot find a pin reset button on the camera unit. The Wi-Fi in the house into the other two cameras is functioning perfectly. How can I reset this one single camera so it’s back functioning an online?

Re: Camera offline, two others are connected

MplsCustomer — Mon, 12 Sep 2022 23:57:43 GMT

@ChefMarco

Below is a link to Google Nest's instructions for performing a factory reset on a Nest Cam Outdoor:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-or-dropcam

Re: Camera offline, two others are connected

ChefMarco — Wed, 14 Sep 2022 20:46:50 GMT

This did not work. After deleting camera, during the new set up it never found my wifi. The other camera is currently linked to our wifi. I think there is something faulty with this particular camera. It shows it getting power and a flashing blue light.
Help!

Re: Camera offline, two others are connected

ChefMarco — Thu, 15 Sep 2022 15:05:54 GMT

No, this did not solve the problem.
After performing the factory reset, the wifi network is not discoverable during the attempt to add back the camera. Doesn’t make sense since another camera on-site is linked and working with wifi. Power is available to camera as I see a flashing blue light on it.
I think the camera is faulty.

Re: Camera offline, two others are connected

MplsCustomer — Thu, 15 Sep 2022 15:38:32 GMT

@ChefMarco

You could try contacting Google Nest Support starting with this link:

https://support.google.com/googlenest/gethelp?hl=en

Re: Camera offline, two others are connected

aatienza — Fri, 16 Sep 2022 22:41:33 GMT

Hey ChefMarco,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, MplsCustomer.

Thanks,
Archie

Re: Camera offline, two others are connected

ChefMarco — Fri, 16 Sep 2022 22:49:18 GMT

I won’t be able to address this again until mid-October. I’ll check on it then, and reach out to you at that time.

Re: Camera offline, two others are connected

aatienza — Wed, 21 Sep 2022 03:54:19 GMT

Hey ChefMarco,

Sounds like a plan — keep us posted.

Thanks,

Archie

Re: Camera offline, two others are connected

aatienza — Fri, 07 Oct 2022 19:04:37 GMT

Hey ChefMarco,

It's us again. How's it going with your Nest camera? Do you still need our help?

Thanks,

Archie

Re: Camera offline, two others are connected

aatienza — Sun, 09 Oct 2022 13:53:39 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Camera offline, two others are connected

ChefMarco — Sun, 09 Oct 2022 14:17:05 GMT

Please do not close this file yet. I don’t return to the property until Monday October 17th and can’t address the problem until I return.

Re: Camera offline, two others are connected

janthadeus — Mon, 10 Oct 2022 01:33:52 GMT

Hi ChefMarco,

No worries, we'll keep this thread open as you've requested. Keep us posted.

I appreciate the help here, MplsCustomer and Archie.

Thanks,

Re: Camera offline, two others are connected

janthadeus — Thu, 13 Oct 2022 02:07:05 GMT

Hi there,

How's it going? Still need our help?

Regards,

Re: Camera offline, two others are connected

ChefMarco — Thu, 13 Oct 2022 15:13:59 GMT

Yes I still need your help. I’ll be back in town to deal with this on Monday 10/17

Re: Camera offline, two others are connected

Brad — Thu, 13 Oct 2022 16:29:00 GMT

@ChefMarco

We can definitely check back with you to see how things are going at a later time. Thank you for letting us know!

Best regards,

Brad

Re: Camera offline, two others are connected

janthadeus — Tue, 18 Oct 2022 03:41:33 GMT

Hey there,

Checking in — I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks for the help here, MplsCustomer, Archie and Brad.

Regards,

Re: Camera offline, two others are connected

ChefMarco — Tue, 18 Oct 2022 15:31:11 GMT

Hi, yes I absolutely still need your help. Minutes ago I attempted to reinstall the camera. It had a blue light on it and it’s hardwired. Through the app I reinstall it by scanning the QR code. Then had me connect to the wireless network, which I did. The camera showed connected and the blue light went to green. But no live feed or picture was ever established. I had named the camera “backyard“, but when it came up it was renamed “null”.

I uninstall the camera, rebooted my phone and reinstalled the camera again. This time there is no blue light on it, Nor did it connect to the Wi-Fi.

I’m at a complete loss here. Please call me at 214-274-5758.

Re: Camera offline, two others are connected

ChefMarco — Tue, 18 Oct 2022 15:47:04 GMT

I have been able to reconnect it. The blue light came back on and I re-added the camera. So no more assistance is needed. Thank you.

Re: Camera offline, two others are connected

janthadeus — Wed, 19 Oct 2022 01:48:14 GMT

Hi there,

Cool, glad to hear! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,