topic Re: Nest aware missing schedule option in Cameras and Doorbells

Nest aware missing schedule option

jvescovi — Sat, 03 Sep 2022 18:57:53 GMT

Just migrated to Nest aware to find out there is no option to schedule when camera turns on and off.

Wish I had known that before migrating since I only want camera on at night from 11:30 PM to 5:00 AM.

Guess I have to turn on every night when I go to bed and wake up to turn off when my wife gets up before me.

Will they ever consider putting that option back????

Re: Nest aware missing schedule option

MplsCustomer — Sat, 03 Sep 2022 19:11:37 GMT

@jvescovi

It has nothing to do with your Nest Aware subscription. It's because the new Google Nest cameras and doorbells released since the fall of 2021 work ONLY in the Google Home app, which lacks the scheduling capability of the Google Nest app. If you have any older Google Nest cameras or doorbells that work in the Google Nest app, they still have a Schedule option.

Google Nest's Vice President posted this back in Sept. 2021 on Google Nest's 2-app approach; there has been no update since:

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

Re: Nest aware missing schedule option

colgbo — Mon, 05 Sep 2022 17:11:32 GMT

I had schedules set up in my Nest App that worked fine until today when the cameras did not turn on. I went into the app to check the schedule and it was gone. Now when I click on the schedule option I just get a blank page with no ability to set up a new schedule.

Re: Nest aware missing schedule option

ang112 — Tue, 06 Sep 2022 13:08:09 GMT

Came onto this forum with this very issue. Frustrating surprise as we fairly often have to deviate from the schedule. I hope it's just a glitch and not a long term change.

Re: Nest aware missing schedule option

Brad — Wed, 07 Sep 2022 18:48:21 GMT

Hi there,

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. I am afraid that the Schedule feature isn't available at the moment in the Google Home App. It is a feature still in the Nest app. However, the newer 2021 Nest Doorbell (battery) and Nest Camera (battery) are not working with schedules at the moment. We are still looking into this concern at this time.

Best Regards,
Brad

Re: Nest aware missing schedule option

MplsCustomer — Wed, 07 Sep 2022 18:38:14 GMT

The "Schedule" option is currently broken in the Google Nest app:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Camera-quot-Schedule-quot-option-currently-broken-in-Google-Nest/td-p/233965

Re: Nest aware missing schedule option

ang112 — Wed, 07 Sep 2022 18:44:06 GMT

Hi Brad,
The schedule feature is broken in the Nest app. I cannot toggle the schedule on or off and the schedule I have set does not show. I can see/edit it when logging on using a computer only.

Re: Nest aware missing schedule option

MplsCustomer — Wed, 07 Sep 2022 18:48:25 GMT

@Brad

The "Schedule" feature is currently broken in the Google Nest app:

Re: Nest aware missing schedule option

Brad — Wed, 07 Sep 2022 18:53:21 GMT

@MplsCustomer

We are aware the feature isn't working as intended at the moment. We are still looking into it, and I cannot provide an update at this time.

Best regards,

Brad

Re: Nest aware missing schedule option

Brad — Fri, 09 Sep 2022 15:38:55 GMT

Hi there,

We understand that this concern is still present as it hasn't been resolved, but I am just checking in to see how the conversation is going, as there's been a lapse in activity on this thread. Please let us know if you have further feedback to provide.

Best regards,
Brad

Re: Nest aware missing schedule option

MplsCustomer — Fri, 09 Sep 2022 15:44:23 GMT

@Brad

The "Schedule" function in the Google Nest app is still entirely crippled:

Schedule function is crippled

Re: Nest aware missing schedule option

Brad — Fri, 09 Sep 2022 15:48:28 GMT

@MplsCustomer

Thank you for the heads-up. As I had mentioned, we are aware it is still not functioning as it should. Please feel free to leave your feedback in the app.

Best regards,

Brad

Re: Nest aware missing schedule option

MplsCustomer — Fri, 09 Sep 2022 15:51:13 GMT

@Brad

There is no "Feedback" option in the Google Nest app; only in the Google Home app.

Re: Nest aware missing schedule option

Brad — Mon, 12 Sep 2022 19:51:06 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Re: Nest aware missing schedule option

MplsCustomer — Mon, 12 Sep 2022 19:56:13 GMT

@Brad

Why would you close this thread? The "Schedule" function is still broken in the Google Nest app.

Re: Nest aware missing schedule option

ang112 — Mon, 12 Sep 2022 23:59:22 GMT

Is there any timeline on when this issue will be fixed?

Re: Nest aware missing schedule option

Brad — Tue, 13 Sep 2022 15:18:36 GMT

@ang112

No, there is no such timeline. I do not have any time frame to provide, I'm afraid.

Best regards,

Brad

Re: Nest aware missing schedule option

Brad — Mon, 19 Sep 2022 21:23:41 GMT

Hey all,

I just wanted to take a moment and update this thread. The schedule feature in the Nest App was fixed and is functioning as intended. Please let us know if you need further assistance with this inquiry.

Best regards,
Brad

Re: Nest aware missing schedule option

Brad — Fri, 23 Sep 2022 21:00:17 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Re: Nest aware missing schedule option

janthadeus — Sun, 25 Sep 2022 00:22:32 GMT

Hey folks,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Thanks for your help, Brad.

Best,