topic Re: Nest app and Home app shows two different timestamps in Cameras and Doorbells

Nest app and Home app shows two different timestamps

KristianT — Tue, 23 Aug 2022 08:30:46 GMT

When I access my Nest Cam through the Google Home app, the timestamps of the recordings are correct, but when I use the Nest Android App or access the camera through my browser (via https://home.nest.com/), it is nine hours behind (it seems to be on Pacific Time while I am in the CEST time zone). How do I change this?

Re: Nest app and Home app shows two different timestamps

MplsCustomer — Tue, 23 Aug 2022 13:27:45 GMT

@KristianT

What you are reporting does not seem possible. It is not possible to access recordings for the SAME camera from the Google Home app AND from the Google Nest app or on the home.nest.com website. History for the newer Google Nest cameras is accessible ONLY from the Google Home app and NOT from the Google Nest app or on the home.nest.com website, whereas history for the older Google Nest cameras is accessible ONLY from the Google Nest app or on the home.nest.com website and NOT from the Google Home app.

Are some of your cameras showing timestamps in the CEST time zone while other cameras are showing timestamps in Pacific Time, depending on which app you are using?

Re: Nest app and Home app shows two different timestamps

KristianT — Tue, 23 Aug 2022 14:32:24 GMT

Thanks for the quick response, While you state that it does not seem to be possible, it is actually exactly what is happening. Please see the following screenshots from my laptop and my phone. There is only one camera, which is a Nest Cam IQ outdoor.

PS: The reason that I want to use the Nest App and not just the Google Home app is that I find it easier to navigate the recording history on the Nest App.

Re: Nest app and Home app shows two different timestamps

MplsCustomer — Tue, 23 Aug 2022 15:52:02 GMT

@KristianT

Ah, the CURRENT time shown on the home.nest.com website for the "Live" view of your is 9 hours earlier than the actual time on your laptop. (This is peculiar; it does not happen on our Mac.)

And the CURRENT time shown in the upper left corner of the Android version of the Google Nest app for the "Live" view is correct, whereas the CURRENT time shown on the right is 9 hours earlier than the actual time. (Our iOS version ONLY displays the actual CURRENT time in the upper left corner, so we don't see this error.)

And the CURRENT time shown in the Google Home app in the upper left corner when looking at a "Live" view is correct.

So, it seems you are seeing 2 anomalies--errors that we do NOT see on the home.nest.com website on our Mac or on the iOS version of the Google Nest app.

Note that the history for your Google Nest IQ Camera can ONLY be viewed in the Google Nest app or on the home.nest.com website. History for this older camera can NOT be viewed in the Google Home app; you can ONLY see a "Live" view in the Google Home app.

Re: Nest app and Home app shows two different timestamps

KristianT — Tue, 23 Aug 2022 16:08:38 GMT

Sorry to keep challenging your perception of what is possible :), but I can actually see the camera history BOTH in the Google Home app and in the Nest App - here from the Home app:

Re: Nest app and Home app shows two different timestamps

KristianT — Tue, 23 Aug 2022 16:11:00 GMT

and one more thing - the time displayed on the top left of the screenshots from the apps is my phone's display of time. The Home app does not show time, but the Nest app does (and that time is 9 hours off).

Re: Nest app and Home app shows two different timestamps

MplsCustomer — Tue, 23 Aug 2022 16:29:25 GMT

@KristianT

Wow!!!!!!!!

Google Nest has just added a "Full History" option for our older cameras to the Google Home app, accessed by clicking on the 3 dots in the upper right corner when viewing the camera.

They have been promising to bring full access to the Google Home app for our older Google Nest cameras and doorbells for 11 months now. This must be their first step, and there has been no announcement anywhere, and no one in this forum has yet reported it. You are the first!

I just added this post about this change to the Google Home app:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Full-history-quot-option-just-added-to-Google-Home-app-for/m-p/224567

Re: Nest app and Home app shows two different timestamps

MplsCustomer — Tue, 23 Aug 2022 16:44:04 GMT

@KristianT

Aside from the news that Google Nest has begun to augment the Google Home app for our older cameras and doorbells, your two reported anomalies remain:

1) The CURRENT time shown on the home.nest.com website for the "Live" view of your camera is 9 hours earlier than the actual time on your laptop. (This is peculiar; it does not happen on our Mac.)

2) The CURRENT time shown in the upper left corner of the Android version of the Google Nest app for the "Live" view is correct, whereas the CURRENT time shown on the right is 9 hours earlier than the actual time. (Our iOS version ONLY displays the actual CURRENT time in the upper left corner, so we don't see this error.)

Maybe Google Nest Support or another customer has some access on these displayed time anomalies.

Re: Nest app and Home app shows two different timestamps

janthadeus — Wed, 31 Aug 2022 00:44:38 GMT

Hi folks,

Thanks for your help here, MplsCustomer.

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Thanks,

Re: Nest app and Home app shows two different timestamps

KristianT — Wed, 31 Aug 2022 06:28:04 GMT

Thanks - while this has led to an interesting discussion about features, the issue at hand remains - that it is difficult for me to use the Nest app or the Nest website to go back through my recording history as the recordings are timestamped with the wrong time.

Re: Nest app and Home app shows two different timestamps

MplsCustomer — Wed, 31 Aug 2022 13:04:07 GMT

@janthadeus

Can you provide an answer to these two anomalies reported by @KristianT ?

1) The CURRENT time shown on the home.nest.com website for the "Live" view of @KristianT 's camera is 9 hours earlier than the actual time on @KristianT 's laptop. (This is peculiar; it does not happen on our Mac.)

2) The CURRENT time shown in the upper left corner of the Android version of the Google Nest app for @KristianT for the "Live" view is correct, whereas the CURRENT time shown on the right is 9 hours earlier than the actual time. (Our iOS version ONLY displays the actual CURRENT time in the upper left corner, so we cannot see this error.)

Re: Nest app and Home app shows two different timestamps

KristianT — Thu, 01 Sep 2022 07:23:45 GMT

Thanks - just to clarify - the two issues are basically the same. The correct time shown when using the app is my phone's time shown in the top left corner of the screen. The only time shown in the app is 9 hours off (also when I go through the history).

Re: Nest app and Home app shows two different timestamps

Brad — Wed, 07 Sep 2022 18:54:52 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app
At the top right, tap your account.
Tap Feedback
tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, in the top right corner, tap Send

Best regards,

Brad

Re: Nest app and Home app shows two different timestamps

Brad — Tue, 13 Sep 2022 15:36:50 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Re: Nest app and Home app shows two different timestamps

Brad — Wed, 14 Sep 2022 17:45:56 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Re: Nest app and Home app shows two different timestamps

KristianT — Thu, 15 Sep 2022 09:58:00 GMT

Well, the instructions here are related to the Google Home app, and the issue that I describe are related to the Nest App and Nest Web interface, which is why I submitted it here in the first place.

Re: Nest app and Home app shows two different timestamps

MplsCustomer — Thu, 15 Sep 2022 15:28:08 GMT

@Brad

There is no "Feedback" option in the Google Nest app, and it seems this issue is NOT resolved.

Re: Nest app and Home app shows two different timestamps

Brad — Thu, 15 Sep 2022 21:43:32 GMT

Hey there @KristianT,

Apologies for the confusion on this. Would you mind confirming for me if you have tried the below steps?
1. Find the settings by clicking on your profile picture in the upper right-hand corner. You may need to be on cellular data.
2. Go to “you” and then “your places” and make sure your address with the time zone you want is correct.

You can also try Profile, Settings, Home info, General, Address to check that your address is correct.

Best regards,
Brad

Re: Nest app and Home app shows two different timestamps

Brad — Mon, 19 Sep 2022 21:27:29 GMT

Hi there,

Just checking in to see how the conversation is going and to see if you all needed assistance still. Please let me know!

Best regards,
Brad

Re: Nest app and Home app shows two different timestamps

aatienza — Thu, 22 Sep 2022 23:56:10 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad.

Thanks,

Archie