topic Re: Recording live view in Cameras and Doorbells

Recording live view

dwillham — Tue, 02 Aug 2022 17:07:10 GMT

There does not seem to be a way to save a live view event. If I'm viewing a live view, and an event happens that I want recorded, it appears to be lost. I just changed from Ring to Nest, and Ring records live views, at least for a limited duration, and it's not clear how/if Nest can do that. I have new Nest doorbell (wired), Nest floodlight/camera, and Nest outdoor cameras (battery), but none seem able to do that.

Re: Recording live view

aatienza — Mon, 08 Aug 2022 22:51:00 GMT

Hey dwillham,

Thanks for reaching out. I'd like to confirm if you have an active Nest Aware subscription? Video and sound events are only available if you have a Nest Aware subscription. If you don’t have a Nest Aware subscription, you can’t use certain features such as emergency calling or video history.

Also, the Feed shows events captured by the camera so you can check the activities in your home. Here's the Help Center article to know more about Event-Based Recording for cameras.

Thanks,
Archie

Re: Recording live view

aatienza — Thu, 11 Aug 2022 22:57:47 GMT

Hey dwillham,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Recording live view

dwillham — Thu, 11 Aug 2022 23:06:48 GMT

Yes I still need help in this. I do have a Nest Aware subscription. I cannot record live views, and, in fact, when I get a notification of an event, if I immediately click on the notification to view the event, it will stop recording the event. This makes me avoid looking at events when they happen because I know there will be no record of it if I do. This goes against the purpose of what these cameras are supposed to serve.

Re: Recording live view

aatienza — Tue, 16 Aug 2022 23:00:32 GMT

Hey dwillham,

I understand. When did it start happening? Also, try checking the steps below and let us know how it goes.

Open the Google Home app, and tap the affected camera.
Tap Settings .
Select Events.
Verify if the events you want to receive are on

Thanks,

Archie

Re: Recording live view

aatienza — Thu, 18 Aug 2022 03:27:43 GMT

Hey dwillham,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Recording live view

dwillham — Thu, 18 Aug 2022 03:36:31 GMT

My devices are fairly new, so they've always functioned like this. I double checked my settings, and the events are selected for recording. So I still have the problem.

Re: Recording live view

dwillham — Fri, 19 Aug 2022 21:55:16 GMT

It's still happening. I just had a person event, got the notification, clicked on it, got an error that said this video is not available yet, then when it was available, it was just a partial video of just a few seconds that stopped with the person in the middle of the frame and truncated any remaining video after that.

Re: Recording live view

aatienza — Mon, 22 Aug 2022 23:27:28 GMT

Hey dwillham,

Got it. Are there other family members who can access the camera? Do they receive any notifications? Could you try restarting your camera to refresh the connection? If that doesn't work, try to reset it to its default settings. Learn more here.

Thanks,

Archie

Re: Recording live view

dwillham — Tue, 23 Aug 2022 00:02:37 GMT

There are no other family members I can add, especially since anyone I add gets full admin privileges (this is something I hope Google addresses in the future). So it's just me. The behavior happens on all my cameras, so do you think a restart and/or a reset of any one camera would solve it? I can try it but don't have high hopes since it appears to be more of a global behavior.

Re: Recording live view

bhavisaklecha — Tue, 30 Aug 2022 05:16:33 GMT

We have the same issue. Cannot record live event. Also there seems to be not contous recording optoon.

Re: Recording live view

aatienza — Wed, 31 Aug 2022 00:15:07 GMT

Hey folks,

@dwillham This is not the experience we'd like you to have. Please try the suggested steps above and let us know how it goes.

@bhavisaklecha To confirm, were you able to try the suggested steps above?

Thanks,

Archie

Re: Recording live view

aatienza — Mon, 05 Sep 2022 23:02:06 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Recording live view

aatienza — Tue, 06 Sep 2022 23:54:32 GMT

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Recording live view

dwillham — Wed, 07 Sep 2022 01:51:26 GMT

Restarting did not resolve the issue.

Still having problems.

Re: Recording live view

aatienza — Thu, 08 Sep 2022 03:00:28 GMT

Hey dwillham,

Understood. A few questions: Has the camera been moved recently? Are there any Activity Zones set up for the camera? Also, were there any changes to the Wi-Fi network? Keep us posted.

Thanks,

Archie

Re: Recording live view

janthadeus — Tue, 13 Sep 2022 01:12:45 GMT

Hi folks,

Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance.

I appreciate your help here, Archie.

Regards.

Re: Recording live view

dwillham — Tue, 13 Sep 2022 04:42:04 GMT

Camera has not been moved. At first, I had no zones, but then I added one zone that was the entire screen. But I have the problem with and without the zone. Also, no changes to WiFi.

Re: Recording live view

janthadeus — Wed, 14 Sep 2022 00:44:08 GMT

Hi there,

Thanks for sharing that with us. A few questions: how many home structures do you have in your Nest account? When did the issue start? What's your Nest Aware plan? Also, what's the version of your Google Home app?

Thanks,

Re: Recording live view

aatienza — Sat, 17 Sep 2022 04:39:54 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie