topic Re: Floodlight cam records events but can't view live? in Cameras and Doorbells

Floodlight cam records events but can't view live?

jameskfyfung — Thu, 18 Aug 2022 09:40:41 GMT

Hi,

My nest floodlight cam recently did this.

It will record and notify me of any events and I will be able to see the video history of these events. However I cannot view the camera live like I used to. It says it's offline but it isn't since it is still recording events. Anyone experience this before?

I turned it off and on again. It does not work.

Thanks

Re: Floodlight cam records events but can't view live?

Sp2106 — Fri, 19 Aug 2022 06:00:01 GMT

Same, issue, many threads on this from us many frustrated customers. Is there a way to consolidate into one thread so we get more attention? Please repost if you can to the following thread, there is already some activity with the (most likely bots), but maybe if we all post there we'll get attention from a human eventually?

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Google-Nest-Camera-wired-with-Floodlight-quot-Camera-unavailable/m-p/212356#M39069

Re: Floodlight cam records events but can't view live?

Brad — Tue, 23 Aug 2022 21:14:48 GMT

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Floodlight cam records events but can't view live?

aatienza — Fri, 26 Aug 2022 22:04:46 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: Floodlight cam records events but can't view live?

datadr93 — Sat, 27 Aug 2022 21:16:10 GMT

Resetting doesn't work. Still unable to view the camera live since last Home update. It will notify of events and can view those with ease... up to point camera is live and the camera shows as "unavailable."

Can then exit app and get an event notice. Live view is the issue. This is same with all Google Nest cameras (doorbell, floodlight, etc).

Re: Floodlight cam records events but can't view live?

janthadeus — Tue, 30 Aug 2022 06:56:15 GMT

Hi everyone,

Thanks for your help here, Brad and Archie.

I'm sorry to hear that. No worries, we'll check this out. When did the issue start? How far is the camera from the router? What troubleshooting steps have you done so far? What WiFi frequency band is your camera connected to (2.4 GHz or 5 GHz)? Also, where is it located? And how high is it installed from the ground?

Give these steps a try:

Ensure that your camera is properly mounted on the wall mount.
Your camera should be placed between 6 and 6.5 feet (1.8 and 2 meters) high for optimal detection.
Try moving your camera closer to your router to check if it's going to view your live video.
Restart your camera.
To check the tips for your camera placement, check this guide.

Let me know how it goes.

Thanks,

Re: Floodlight cam records events but can't view live?

datadr93 — Tue, 30 Aug 2022 08:56:31 GMT

Issue began after last update. Have deleted/re-added. Restarted. On all cameras. Can't view live feeds but can see all recorded events. Can attempt to view live but then close out and can see an immediate event up to point camera is live then becomes unavailable.

Has nothing to do with placement or height. They are all in the same position for years since the last update.

There are multiple Nest Community boards with the identical issue. Google supports only "solution" is to provide the same troubleshooting steps outlined in your inquiry.

This is an app/firmware issue that was broken with last app update. Can't test online because Google requires unblocking third party cookies.

Re: Floodlight cam records events but can't view live?

janthadeus — Mon, 05 Sep 2022 01:10:32 GMT

Hi datadr93,

Got it, sorry to hear that and thanks for your efforts. Try to factory reset your camera.

Let us know if that helps.

Best,

Re: Floodlight cam records events but can't view live?

janthadeus — Thu, 08 Sep 2022 01:45:49 GMT

Hi folks,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Re: Floodlight cam records events but can't view live?

datadr93 — Thu, 08 Sep 2022 08:34:18 GMT

It's an app issue. No camera can show live view but can immediately capture an event which can be viewed.

All Google cameras impacted thru Google home.

Re: Floodlight cam records events but can't view live?

Brad — Fri, 09 Sep 2022 16:01:48 GMT

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

Open the Google Home app
At the top right, tap your account.
Tap Feedback
tap the type of device you'd like to submit feedback for.
To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
In the feedback summary, write a brief description of your issue.
Be sure to check the box for Screenshot and System logs.
To submit feedback, in the top right corner, tap Send

Best regards,

Brad

Re: Floodlight cam records events but can't view live?

Brad — Mon, 12 Sep 2022 16:04:12 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Re: Floodlight cam records events but can't view live?

datadr93 — Mon, 12 Sep 2022 16:19:10 GMT

Still having no luck viewing live feeds. Went thru the arduous task of deleting and re-adding all my cams... no change. I also see there hasn't been any new Home app updates since the last install.

As mentioned, the cams can get record events and I can view those with ease. It is not until attempt view Live stream that cameras become unavailable. I can exit app, trigger an event, get notice, view event but then becomes unavailable once fast foward to Live.

Re: Floodlight cam records events but can't view live?

Brad — Tue, 13 Sep 2022 17:29:39 GMT

Hey folks,

I am sorry to hear that you're still experiencing these troubles. We are still looking into this issue as it is ongoing. We'll update the community once a resolution is found.

Best regards,

Brad

Re: Floodlight cam records events but can't view live?

feldmca1 — Wed, 14 Sep 2022 21:42:26 GMT

Having the exact same issue. This all started around Aug 2022. Was working fine for all of 2022 up until this time. Receive notifications, history is being recorded, the Floodlight is hard wired but will not show me LIve Video anymore. It tries. I can hear sounds and every now and then a flash of the outside world but 95% of the time I get the message "Video Unavailable".

Re: Floodlight cam records events but can't view live?

Brad — Wed, 14 Sep 2022 21:47:31 GMT

@feldmca1

I am sorry to hear you're still experiencing this same concern. We are still investigating this issue at this time. Once there is more information, we'll update the community.

Best regards,

Brad

Re: Floodlight cam records events but can't view live?

DrGreg — Sat, 17 Sep 2022 03:06:15 GMT

I have had the same issues with this camera/floodlight since I bought it last year. In almost a year of operation, I've only experienced a couple hours where the Google Home app has actually provided a live video stream and allowed me to operate the camera's floodlight. The rest of the time, both the camera and the floodlight appear on the app to be offline. Video is always recording, however, and I can see events seconds after they are recorded in the video history. I have unplugged the camera, I have reset the camera, and the problem has never been resolved.

Re: Floodlight cam records events but can't view live?

DrGreg — Sun, 18 Sep 2022 21:34:57 GMT

Since yesterday, a day after my post, the Google Home app has both the camera AND the floodlight showing up as online allowing full functionality. I hope it isn't a fluke.

Re: Floodlight cam records events but can't view live?

Brad — Mon, 19 Sep 2022 21:26:13 GMT

@DrGreg

I am relieved to hear that the latest update has seemed to have removed the issue you were having with live view! Please let us know if you still need assistance.

Best regards,

Brad

Re: Floodlight cam records events but can't view live?

jameskfyfung — Tue, 20 Sep 2022 00:02:24 GMT

Thanks. I reseted the camera, and it works now.