topic Re: Google Outdoor Camera Floodlight not listed in APP as having floodlight, but it's 20+' up in Cameras and Doorbells

Google Outdoor Camera Floodlight not listed in APP as having floodlight, but it's 20+' up

ronlikesparis — Sun, 11 Sep 2022 15:25:32 GMT

Some of us who bought the outdoor camera/floodlights may have needed them installed up high on the side of a structure/house. When problems arise ( and with these Nest/Google devices, we've had many), is our only choice to have to call the electrician with the tall ladder to come back and charge another fortune while I troubleshoot/reload the device?

I either installed/loaded the device (before mounting ) as a camera instead of the camera/floodlight ( though I am quite sure I chose the correct option), or it seems others have found their devices tend to change their categorization in the Home App? Either way, I can't adjust the light and need to possibly rest the whole darn thing - without having it in hand.

Re: Google Outdoor Camera Floodlight not listed in APP as having floodlight, but it's 20+' up

MplsCustomer — Sun, 11 Sep 2022 16:03:56 GMT

@ronlikesparis

Are you unable able to find the controls for the lights for your floodlight camera, listed separately under the "Lights" section in the Google Home app? And do you not have a "Floodlight Timer" option under Settings for the camera?

https://support.google.com/googlenest/answer/10500343?hl=en

Re: Google Outdoor Camera Floodlight not listed in APP as having floodlight, but it's 20+' up

janthadeus — Thu, 15 Sep 2022 02:50:04 GMT

Hi folks,

Thanks for your help, MplsCustomer.

Checking in should you still have further questions here. Let us know by replying to this thread.

Thanks,

Re: Google Outdoor Camera Floodlight not listed in APP as having floodlight, but it's 20+' up

ronlikesparis — Thu, 15 Sep 2022 11:34:02 GMT

Hello, and thank you so much for helping me! Oddly, whilst in the Home app, if I click on that device, it displays more as just a camera as there’s no indications for the floodlight at all, but in answer to your question, yes, I do have the “Floodlight Timer” option!

Re: Google Outdoor Camera Floodlight not listed in APP as having floodlight, but it's 20+' up

MplsCustomer — Thu, 15 Sep 2022 15:17:49 GMT

@ronlikesparis

This Google Nest Help topic describes some of the settings you should have for your floodlight camera. We don't have a floodlight camera, so I don't know how it should appear. The examples I could find online do NOT show it as labelled as a "floodlight" camera in the Google Home app. But if you have the "Floodlight timer" option, the "Daylight sensor" option, and the "What turns on the floodlight" option under Settings for the floodlight camera, then it would seem it's set up like a floodlight camera because those are all unique to the floodlight camera.

https://support.google.com/googlenest/answer/10500343?hl=en-CA

By the way, the install instructions say "When the app asks you which product you are adding, make sure that you select Nest Cam with floodlight."

https://support.google.com/googlenest/answer/11003780?hl=en

Re: Google Outdoor Camera Floodlight not listed in APP as having floodlight, but it's 20+' up

janthadeus — Sun, 18 Sep 2022 03:43:14 GMT

Hi folks,

It's me again. I want to make sure you're all good — did those steps help?

I appreciate your help, MplsCustomer.

Best,

Re: Google Outdoor Camera Floodlight not listed in APP as having floodlight, but it's 20+' up

janthadeus — Wed, 21 Sep 2022 05:32:54 GMT

Hi ronlikesparis,

Checking back in should you still have further questions here. Let us know by replying to this thread.

Regards,

Re: Google Outdoor Camera Floodlight not listed in APP as having floodlight, but it's 20+' up

janthadeus — Thu, 22 Sep 2022 06:12:05 GMT

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,