topic Re: Next Doorbell (battery) cracked lens in Cameras and Doorbells

Next Doorbell (battery) cracked lens

zekecarder — Sun, 11 Sep 2022 16:21:35 GMT

I closed our front door the other day and our Nest Doorbell (battery) fell off its mount and the lens cracked. Is there a way to replace the lens?

Re: Next Doorbell (battery) cracked lens

MplsCustomer — Sun, 11 Sep 2022 16:44:42 GMT

@zekecarder

Google Nest does not sell spare parts, but you should be able to contact Google Nest Support for a replacement doorbell if it is within the 1-year warranty. The doorbell shouldn't just fall off of its mount (though other customers have also reported this).

To reach Support, you need to start with this link; depending on your location and time of day, you may have contact options:

https://support.google.com/googlenest/gethelp

Re: Next Doorbell (battery) cracked lens

janthadeus — Sun, 11 Sep 2022 22:25:13 GMT

Hi folks,

Thanks for your help, MplsCustomer.

We're sorry to hear that. Let's check this out — could you fill out this form so we could further investigate?

Looking forward to your response.

Thanks,

Re: Next Doorbell (battery) cracked lens

janthadeus — Thu, 15 Sep 2022 00:29:12 GMT

Hi zekecarder,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

Re: Next Doorbell (battery) cracked lens

zekecarder — Thu, 15 Sep 2022 00:47:37 GMT

Thanks for following up. I was able to talk with customer service and am going through the warranty replacement process.

Re: Next Doorbell (battery) cracked lens

janthadeus — Thu, 15 Sep 2022 05:38:31 GMT

Hi zekecarder,

Sounds good! Glad to hear from you. Give us a shout if you have any questions.

Best,

Re: Next Doorbell (battery) cracked lens

janthadeus — Sun, 18 Sep 2022 06:41:00 GMT

Hi there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,