topic Re: Video Preview in notifications via Home app not showing after upgrade to Android 12 in Cameras and Doorbells

Video Preview in notifications via Home app not showing after upgrade to Android 12

stian01 — Fri, 18 Feb 2022 13:11:06 GMT

After I upgraded my phone to Android 12 a few weeks ago, the Video Preview in the notifications from the Home app are now gone. I only receive textual notifications, and then have to go through the time consuming effort of going into the app.

Everything worked before I upgraded to Android 12, and it's pretty annoying as it's probably my most used feature after setting everything up. I have 2x Google Nest Cam IQ and a Google Doorbell (Battery).

Is there any solution out there, or do I just have to wait patiently for an update of the Home app? Would be nice to get an ETA on that update as well...

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

Macko — Fri, 18 Feb 2022 18:59:01 GMT

I also have the same issue (Samsung Note10 plus) along with not being able to see the small previews within the home app itself. I just get a grey preview screen with an "i" in the centre. Tried restarting phone and uninstalling / reinstalled app, still no change.

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

stian01 — Fri, 18 Feb 2022 20:30:26 GMT

I have the regular Note 10 myself, so probably got the same Android 12 update a few weeks ago.

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

Walton_Nick — Sat, 19 Feb 2022 15:46:19 GMT

Definitely a Android 12 / Samsung issue as mine was fine until upgrade. Do we need to report it as a "Bug/undocumented feature change"? Where would we do that?

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

stian01 — Mon, 21 Feb 2022 07:28:35 GMT

I can share an update to this, as I experience the same as @Macko does.

I can see in the Home app that all the events don't have thumbnails either. All the events in the history log only has a grey background with an exclamation mark in the middle. Maybe there is a connection there, and that the previews aren't passed from the event in the app as it's somehow broken in the app? I've tried to uninstall and reinstall the Home app, but still no change.

Please help

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

SamGray — Mon, 21 Feb 2022 12:03:08 GMT

I've had this issue and been in contact with Google Nest Support since late Dec 2021. After a lot of pointless troubleshooting and then fighting with them (they just blame my phone), they've acknowledged it's an issue with the app that the engineers need to fix, but they aren't in a hurry...
Contact Google Nest Support and keep pushing back until they escalate it through all the levels.

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

SamGray — Mon, 21 Feb 2022 12:07:44 GMT

Yeah, even Samsung on Android 11.. I've had this issue and been in contact with Google Nest Support since late Dec 2021. After a lot of pointless troubleshooting and then fighting with them (they just blame my phone), they've acknowledged it's an issue with the app that the engineers need to fix, but they aren't in a hurry...
Contact Google Nest Support and keep pushing back until they escalate it through all the levels.

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

SamGray — Mon, 21 Feb 2022 12:08:08 GMT

Same here.. I've had this issue and been in contact with Google Nest Support since late Dec 2021. After a lot of pointless troubleshooting and then fighting with them (they just blame my phone), they've acknowledged it's an issue with the app that the engineers need to fix, but they aren't in a hurry...
Contact Google Nest Support and keep pushing back until they escalate it through all the levels.

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

Jimmy_J — Mon, 21 Feb 2022 21:50:14 GMT

are you within the return window? If so, I would 10000% recommend returning it. Did you know you can't use 2-way voice on the doorbells? It doesn't work if you have a samsung phone. @User123456 has known about it for over a year and hasn't done anything about it. So, I have an expensive doorbell that will not allow me to even talk to folks at the front door. Useless! Return it if you can!

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

SamGray — Mon, 21 Feb 2022 21:52:09 GMT

😲🤯 a year 😭

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

Alterego — Sun, 27 Feb 2022 00:41:46 GMT

I had this issue and it was Sooo frustrating. Everyone had an answer but none worked for me. Luckily I had a clock widget that was not updating as well. These issues on my new phone so I had to troubleshoot.

THE FIX? Battery saver! 🤬 Either turn it off or set an exclusion to your Nest app in the battery savings area. Once I turned off battery savings mode, both of my problems went away! Good luck to you!

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

SamGray — Sun, 27 Feb 2022 01:14:21 GMT

That was a great idea! I tried it though, both phone wide and the Google Home app itself.. no luck though 😥

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

Macko — Sun, 27 Feb 2022 06:49:00 GMT

Also just tried this and unfortunately it did not work. What a joke this door bell is! 😡

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

SamGray — Sun, 27 Feb 2022 06:52:03 GMT

😡

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

AlexWhite — Mon, 07 Mar 2022 20:42:31 GMT

Just spent an hour & 15 mins on to Google support for this issue. The support call started with support for the Google home app, despite me informing the support agent several times 'not to pass me through to nest support' that's exactly what she did. Google won't entertain this is an issue with the home app & android 12.

Recent events / notification previews work correctly on iOS & Harmony OS.

I'm starting to realise Google actually don't care about the user experience & they would rather have you call their different teams than their teams speak internally to find a solution.

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

AlexWhite — Mon, 07 Mar 2022 20:46:01 GMT

SamGray, What mobile device are you using?

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

SamGray — Mon, 07 Mar 2022 20:47:21 GMT

Samsung Galaxy A51

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

SamGray — Mon, 07 Mar 2022 21:44:06 GMT

**bleep**. I didn't even know there was a Google Home Support. Might start a ticket with them later 😅
Keep pushing on Google Nest Support and they'll eventually escalate it to the developers, who are allegedly working on a fix...... I love Google and how none of their departments can apparently speak to each other

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

SamGray — Mon, 07 Mar 2022 21:45:05 GMT

FYI they bleep dam with an n, and if they bleep dam without the n, it is a structure built across a stream or river to hold water back.

Re: Video Preview in notifications via Home app not showing after upgrade to Android 12

AlexWhite — Mon, 07 Mar 2022 22:08:16 GMT

Seems another commonality is we're all on Samsung devices & based on this thread:

https://www.googlenestcommunity.com/t5/Apps-Account/Talk-and-Listen-not-working-on-Samsung-Phone-Very-low-sound-on/m-p/18833

I doubt it's gonna get fixed anytime soon unfortunately for us. Also don't forget the typical 'have you tried xyz' bull$hit!