topic Re: Doorbell Peeling in Cameras and Doorbells

Doorbell Peeling

mbf — Thu, 15 Sep 2022 17:08:20 GMT

Hello,

We've had the doorbell for about a year and it's peeling to the point that shards of plastic are coming off when touched.

I've seen multiple threads with this issue, can someone help me with a replacement?

Re: Doorbell Peeling

MplsCustomer — Thu, 15 Sep 2022 18:37:59 GMT

@mbf

If your doorbell is more than 1 year old, Google Nest is saying they "cannot" replace the Nest Hello doorbell (in spite of the 330+ threads in this forum) because the 1-year warranty has expired. However, yesterday one user reported they were able to get a replacement because they were just under the 2-year warranty. (???)

You can try contacting Google Nest Support to see if they'll replace your Nest Hello. We bought a silicone skin to cover up the peeling shards on our 2-year-old Nest Hello.

https://support.google.com/googlenest/gethelp

Re: Doorbell Peeling

Brad — Thu, 15 Sep 2022 21:50:20 GMT

Hey there,

Thank you for your patience! If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and we do not offer replacements for parts. We're sorry for the inconvenience.

Best regards,
Brad

Re: Doorbell Peeling

Brad — Mon, 19 Sep 2022 22:47:54 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread. Also, have you had a chance to fill out the support form I sent a few days ago? Please let me know!

Best regards,
Brad

Re: Doorbell Peeling

Brad — Wed, 21 Sep 2022 22:04:54 GMT

Hi there,

Just checking in on this thread and the activity on it. Please let me know if/when you fill out the support form provided. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Re: Doorbell Peeling

mbf — Wed, 21 Sep 2022 22:08:07 GMT

Hey Brad,

Yes, I actually filled one out before I posted. I still haven't heard back yet.

Should I fill out another form?

-Matt

Re: Doorbell Peeling

aatienza — Thu, 22 Sep 2022 23:46:04 GMT

Hey mbf,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

I appreciate the help, Brad.

Thanks,

Archie