topic Re: camera not recording 100% of time in Cameras and Doorbells

camera not recording 100% of time

paul1437 — Thu, 08 Sep 2022 14:38:09 GMT

just migrated to google acct from nest and now my cameras are not recording 100% of the time. How do I fix this?

Re: camera not recording 100% of time

MplsCustomer — Thu, 08 Sep 2022 15:28:45 GMT

What does "cameras not recording 100% of the time" mean?

Migrating from a Nest Account to a Google Account should not affect your Nest Aware subscription. If you had a Nest Aware subscription (30 days of event video history) or a Nest Aware Plus subscription (10 days of 24/7 video history and 30 days of event video history), you should still have the subscription.

However, if you had 1st gen Nest Aware subscriptions on individual cameras, those subscriptions will be disabled: https://support.google.com/googlenest/answer/9228198?hl=en#zippy=

FYI: Google Nest now says they have 24/7 Nest Aware Premier Care for questions on Nest Aware; see the "Contact us" link under "Nest Aware Premier Care" on this page:

https://support.google.com/googlenest/answer/9233159?hl=en

Re: camera not recording 100% of time

aatienza — Mon, 12 Sep 2022 23:51:24 GMT

Hey paul1437,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: camera not recording 100% of time

aatienza — Fri, 16 Sep 2022 06:19:40 GMT

Hey paul1437,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: camera not recording 100% of time

aatienza — Tue, 20 Sep 2022 05:49:28 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie