topic Re: Battery doorbell offline in Cameras and Doorbells

Battery doorbell offline

LibbyO — Fri, 09 Sep 2022 18:25:13 GMT

Hi my doorbell sent error messages while it was raining saying it was experiencing extreme weather.
(The weather was fairly typical).
Since then the doorbell is offline and I can’t reconnect it.
My other Google devices are all online, I do not have problems with WiFi.
I have reset WiFi. I still can’t get the device online.
I have pressed the reset button, the white light came on briefly, but still offline.
The doorbell is fully charged, It feels warm to touch even though the environment temperature is 17 degrees centigrade.
Can anyone help?

Re: Battery doorbell offline

Brad — Tue, 13 Sep 2022 18:29:15 GMT

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Battery doorbell offline

aatienza — Fri, 16 Sep 2022 22:18:07 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: Battery doorbell offline

janthadeus — Sun, 18 Sep 2022 04:20:59 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,

Re: Battery doorbell offline

LibbyO — Sun, 18 Sep 2022 16:56:17 GMT

Hi I did all the troubleshooting steps and nothing worked. I have got a replacement and hope the new one lasts longer. Thanks.

Re: Battery doorbell offline

janthadeus — Sun, 18 Sep 2022 21:59:17 GMT

Hi LibbyO,

Great, thanks for letting us know! Give us a shout if you have any questions.

Thanks,

Re: Battery doorbell offline

janthadeus — Thu, 22 Sep 2022 00:10:51 GMT

Hi there,

Checking back in — how's it going with your Nest Doorbell (battery)? Still need our help?

Regards,

Re: Battery doorbell offline

aatienza — Fri, 23 Sep 2022 02:05:00 GMT

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.

Thanks,

Archie