topic Re: Substandard Service in Cameras and Doorbells

Substandard Service

Dfyfe — Sun, 11 Sep 2022 04:03:10 GMT

Support on Nest products is substandard. Requested a call and my phone rings once then they hang up. The request for help shows that they contacted me. I did this three times. Tried calling and was instructed to login to some websites to verify my account. I just want to talk to someone. If I can’t get any help the hole system will be put in the trash. It’s installed in a house we just purchased.

Re: Substandard Service

MplsCustomer — Sun, 11 Sep 2022 16:22:28 GMT

@Dfyfe

It might depend on where the Support person is calling from. I had a case where the Support person's voice kept cutting off and she said she was having problems with her "network". The call was dropped 4 times and she never called back after that, so I had to log a new request for a callback; that one worked.

Re: Substandard Service

janthadeus — Thu, 15 Sep 2022 02:21:59 GMT

Hi folks,

Thanks for visiting the Community. We’re sorry to hear that and for the delayed response. We'd be happy to take a look into this for you. Tell us more about what's happening with your Nest device or devices.

I appreciate the help, MplsCustomer.

Thanks,

Re: Substandard Service

janthadeus — Sun, 18 Sep 2022 03:16:52 GMT

Hi Dfyfe,

Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance.

Regards,

Re: Substandard Service

janthadeus — Mon, 19 Sep 2022 05:22:17 GMT

Hi there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,