topic Re: Nest Doorbell battery setup issue in Cameras and Doorbells

Nest Doorbell battery setup issue

Ethan11651 — Mon, 05 Sep 2022 16:01:27 GMT

Hello everyone,

I just moved into a new place and bought this doorbell. I set it up and it worked properly for a few days until I split my wifi. I have changed the wifi back to a single SSID and tried the setup process again (removed device). This time the doorbell is not pulsing blue after I plug it in. I have reset everything and nothing is working. Looking for ideas here now. Any help would be greatly appreciated.

Re: Nest Doorbell battery setup issue

pgaffney — Mon, 05 Sep 2022 19:27:02 GMT

Cameras only work on the 2G, not 5G. Try reconnecting the wifi to 2g.

Re: Nest Doorbell battery setup issue

Brad — Fri, 09 Sep 2022 15:52:34 GMT

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:

Your camera will forget your Wi-Fi network name and password.
Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
Any custom camera settings will revert to default settings.
If you want to save any video footage, before you factory reset, create video clips or time lapses and download the files to your phone or computer.
If you have a Nest Aware subscription, and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.

Best regards,

Brad

Re: Nest Doorbell battery setup issue

Ethan11651 — Fri, 09 Sep 2022 17:27:57 GMT

When I first set it up I had it on the shared SSID and it worked fine. It isn't even searching for any wifi.

Re: Nest Doorbell battery setup issue

Ethan11651 — Fri, 09 Sep 2022 17:28:57 GMT

Tried resetting it a couple of time already but come to the same issue.

Re: Nest Doorbell battery setup issue

Brad — Mon, 12 Sep 2022 15:56:56 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Re: Nest Doorbell battery setup issue

Brad — Tue, 13 Sep 2022 17:51:49 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Re: Nest Doorbell battery setup issue

Ethan11651 — Tue, 13 Sep 2022 20:57:52 GMT

Hey Brad what is my next move then as you have been entirely useless

Re: Nest Doorbell battery setup issue

Brad — Wed, 14 Sep 2022 22:16:22 GMT

@Ethan11651

I would suggest that you check to see if you're following the correct procedure to Factory Reset your device. You can learn how here. Please let me know if you need further assistance.

Best regards

Brad

Re: Nest Doorbell battery setup issue

janthadeus — Mon, 19 Sep 2022 21:58:39 GMT

Hi there,

I want to make sure you're all good — how did the steps go?

Regards,
JT

Re: Nest Doorbell battery setup issue

Ethan11651 — Tue, 20 Sep 2022 19:40:57 GMT

Hi again after a couple resets over a couple of days its working again

Thanks for all the help

Re: Nest Doorbell battery setup issue

aatienza — Tue, 20 Sep 2022 22:57:59 GMT

Hey Ethan11651,

That's good to hear! Let us know if you have any other questions, we're here to help.

I appreciate the help Brad and JT.

Thanks,

Archie

Re: Nest Doorbell battery setup issue

aatienza — Sat, 24 Sep 2022 03:10:55 GMT

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie