topic Re: Cameras will not connect after replacing router in Cameras and Doorbells

Cameras will not connect after replacing router

Jumbo777 — Fri, 11 Mar 2022 05:17:42 GMT

Hello, I was wondering if anyone can help. My router went out and I had it replaced. I was able to reconnect all of my older Nest cameras, but 2 of the newer ones will not connect. I deleted them in the Google Home app and attempted to reconnect them. The cameras are: Indoor/Outdoor Battery and the wired 2nd generation indoor. I went through all of the steps. It didn't find the network and attempted to connect to assisting device and failed. I tried everything, including resetting the camera to the factory settings. I get the same results on both cameras with multiple attempts. Any help would be appreciated.

Re: Cameras will not connect after replacing router

ch1088 — Tue, 20 Sep 2022 01:02:57 GMT

I have the same problem right now. I've literally tried everything. Uninstall, reinstall, factory reset, airplane mode, etc. etc. etc. Looking for an answer myself...

Re: Cameras will not connect after replacing router

Jumbo777 — Tue, 20 Sep 2022 01:10:11 GMT

I ultimately gave up and went with Kasa. The 2 Nest cameras sit derelict in my closet.

Re: Cameras will not connect after replacing router

ch1088 — Tue, 20 Sep 2022 01:11:30 GMT

I feel like I'm on my way there, which is unfortunate. I can't seem to get a solution here. I have 4 other devices... 😑

Re: Cameras will not connect after replacing router

janthadeus — Tue, 20 Sep 2022 05:44:59 GMT

Hi folks,

We appreciate your efforts here. I know how you feel about this. No worries, let’s sort this out. What’s the status light of your Nest Camera (battery)? How far is the camera from the router? What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Also, do you have an Android or iPhone?

Going over the steps here might help:

Close all the apps running in the background of your phone, reopen the Google Home app then try pairing your camera.
Restart your router, unplug it from the power outlet, wait for 1 to 2 minutes then plug it back in.
Move your camera closer to the router within 3 to 5 feet then try pairing it again to the app.
If all else fails, factory reset your camera. Follow the instructions carefully to reset your camera, otherwise it wouldn’t work. When the light pulses blue, it means the reset is complete.

Let me know how it goes.

Thanks,

Re: Cameras will not connect after replacing router

Jake — Fri, 23 Sep 2022 17:04:23 GMT

Hey all,

I wanted to check in and see if you managed to see JT's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Re: Cameras will not connect after replacing router

janthadeus — Sun, 25 Sep 2022 06:33:58 GMT

Hey all,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Thanks for chiming in, Jake.

Best,