topic Re: Not receiving nest notifications anymore in Cameras and Doorbells

Not receiving nest notifications anymore

Dr_Honeybadger — Thu, 30 Sep 2021 03:23:08 GMT

We've migrated to gmail accounts as Nest now requires but notifications have ceased. Notifications are activated in the app and on the phone's settings. Everything is online. Nest has no outages. We're signed in. The camera is recording and identifying motion and people - I can see it in the Nest app. Home/away assist is off as is Schedule. I've read the troubleshooting pages and followed all the steps (https://support.google.com/googlenest/answer/9296548?hl=en#zippy=%2Ccheck-for-a-nest-service-outage%2Ccheck-that-your-nest-devices-are-online%2Ccheck-your-devices-notification-settings) . No success. How do we get notifications working again?

Re: Not receiving nest notifications anymore

Brad — Fri, 08 Oct 2021 22:23:26 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Not receiving nest notifications anymore

womack0503 — Fri, 22 Oct 2021 12:38:51 GMT

I have done everything but still no notifications. What is the point of having these cameras if they aren’t notifying you of movement or sounds.

Re: Not receiving nest notifications anymore

Brad — Fri, 22 Oct 2021 15:58:23 GMT

@womack0503

Have you checked the settings to make sure that you have notifications turned on in your phone for the app? And check out the settings in the app for notifications, Familiar Faces, and any other form of alerts. If you have a smart speaker like a Google Mini or a Gen2 Hub, you can play the alerts through those if you wish. Just have to set it up. But you should at least be getting notifications to your phone.

Restart your device, see if that works. If that doesn't, then I would suggest you Factory Reset your device. Fair warning here, it will essentially be a new device and you will need to add it again to your Home. However, it usually does the trick to restore system defaults, and I have seen it working for most people who try. You can learn how to Restart and Factory Reset your device here. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Not receiving nest notifications anymore

Tiwinslow — Wed, 27 Oct 2021 08:15:11 GMT

I am also having this issue and have completed all of the recommended steps with no charge.

Re: Not receiving nest notifications anymore

Monimoo — Mon, 01 Nov 2021 17:38:53 GMT

I am having the same issue.

No notifications even when we are on the driveway.

Re: Not receiving nest notifications anymore

fhf-Chi — Tue, 09 Nov 2021 16:53:34 GMT

My pixel phone and other devices no longer receives nest doorbell notifications, it just stopped a few weeks ago, I mad no changes to my settings and I can get them turned back on.

Please advise,

Frank

Re: Not receiving nest notifications anymore

SueK — Tue, 09 Nov 2021 22:25:00 GMT

I am having this same issue......zero notifications. The camera is working and all of my notifications are turned on, on both my phone and the Nest App. There is obviously an issue going on with the Nest camera push notifications. Please look into this matter instead of just telling us to do a reset.

Re: Not receiving nest notifications anymore

Sankt2 — Wed, 10 Nov 2021 04:45:33 GMT

I get the notifications but no images on it, hast a blank nothing

Re: Not receiving nest notifications anymore

Happycamper — Mon, 15 Nov 2021 22:49:42 GMT

Hi, same issue. Tried all suggested steps but still no joy. Zero notifications. Events are indeed created and I can access them later but the whole point is to be notified WHILE it's happening. How can you fix this?