topic Re: Is my drop cam connect to previous owner? in Cameras and Doorbells

Is my drop cam connect to previous owner?

dropcamuser — Wed, 21 Sep 2022 17:58:00 GMT

I got a used drop cam camera as a gift from a friend and I just wanted to be sure that the camera it's not connected to his account anymore. I tried factory resetting the camera and it does not work, I was able to add it to my account but I just want to be sure that the previous owner cannot see any of my videos. Can anyone help?

Re: Is my drop cam connect to previous owner?

MplsCustomer — Wed, 21 Sep 2022 18:10:16 GMT

@dropcamuser

Since there is no factory reset button on the Nest Dropcam and a factory reset is accomplished by removing the device in the Google Nest app (see link below), and since you did not get a "connected to another account" error message when you added the camera to your account, it seems your friend removed the device from their account and no longer has any access to it.

https://support.google.com/googlenest/answer/9252162#factory-reset&zippy=%2Cnest-cam-or-dropcam

Re: Is my drop cam connect to previous owner?

dropcamuser — Wed, 21 Sep 2022 20:03:53 GMT

I did not get any message about the camera being connected to another account.

I don't think my friend removed the camera from his account and I lost contact with him and I just want to be sure that he cannot have access to it now that I added to my account.

Re: Is my drop cam connect to previous owner?

dropcamuser — Wed, 21 Sep 2022 20:05:34 GMT

One thing I know for sure, he never merged the camera to the google account.

Re: Is my drop cam connect to previous owner?

MplsCustomer — Wed, 21 Sep 2022 20:35:33 GMT

@dropcamuser

I can't answer your question for sure. The older Dropcam may be different, but new owners of Google Nest cameras since then seem to encounter the "connected to another account" error if the previous owner has not removed the camera from their account.

But it does seem pretty weird and a violation of basic security if Google Nest would allow two different customers access to the same camera.

Re: Is my drop cam connect to previous owner?

janthadeus — Mon, 26 Sep 2022 03:53:37 GMT

Hi folks,

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

I appreciate the help here, MplsCustomer.

Thanks,

Re: Is my drop cam connect to previous owner?

janthadeus — Thu, 29 Sep 2022 05:21:07 GMT

Hi there,

Checking back in should you still have further questions here. Let us know by replying to this thread.

Regards,

Re: Is my drop cam connect to previous owner?

Jake — Fri, 30 Sep 2022 17:23:11 GMT

Hey there,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake