topic Re: Cameras stuck in "offline" setting. in Cameras and Doorbells

Cameras stuck in "offline" setting.

xrdv8 — Thu, 15 Sep 2022 16:58:46 GMT

My Cameras are in an "offline" setting since changing network names. I have deleted the cameras from my app but now they will not connect. I get a C106 or C119 error code. My cameras don't have a button on the front. I've also tried "adding" them back. I get to the QR code scan and then the app goes no where. Any ideas?

Re: Cameras stuck in "offline" setting.

A71rambler — Fri, 16 Sep 2022 03:05:07 GMT

I am having the same issue zftermy xfinty router updated

Re: Cameras stuck in "offline" setting.

janthadeus — Mon, 19 Sep 2022 06:19:35 GMT

Hi folks,

Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. Let’s sort this out — a few questions: do you have an Android or iPhone? What types of Nest cameras do you have? How far are the cameras from the router? What are the status lights of the cameras? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Give these steps a try:

Check your internet connection using a different device.
Power cycle the modem or router. Unplug it from the power outlet for 1 to 2 minutes then plug it back in.
Power cycle the camera. Unplug its power cord from the wall outlet, wait for 60 seconds then plug it back
Retry pairing your cameras to the Nest app or Google Home app.

Let me know how it goes.

Thanks,

Re: Cameras stuck in "offline" setting.

janthadeus — Wed, 21 Sep 2022 22:27:30 GMT

Hi folks,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Re: Cameras stuck in "offline" setting.

aatienza — Fri, 23 Sep 2022 01:55:27 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.

Thanks,

Archie

Re: Cameras stuck in "offline" setting.

xrdv8 — Fri, 23 Sep 2022 05:19:43 GMT

Thanks for the reply. I was able to change my network name back to the previous name and re establish the connection after deleting the cameras from my original app.

Re: Cameras stuck in "offline" setting.

A71rambler — Fri, 23 Sep 2022 10:51:51 GMT

My issue ended up being Xfinity, they modified router settings in an update. I actually had to put their router in bridge mode and add a 3rd party router to my network.

Re: Cameras stuck in "offline" setting.

janthadeus — Sat, 24 Sep 2022 23:50:11 GMT

Hey folks,

Cool, thanks for sharing that with us! We appreciate your efforts here. Glad to hear that your Nest cameras are up and running! We're here if you have any other questions.

Regards,

Re: Cameras stuck in "offline" setting.

janthadeus — Wed, 28 Sep 2022 01:10:49 GMT

Hi there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,