topic Doorbell camera offline in Cameras and Doorbells

Doorbell camera offline

Herkm — Fri, 23 Sep 2022 00:32:02 GMT

Hi… I’m not at all Tech savvy. We have been in our home for 2 1/2 years. With the house we have a Nest hello. On occasion it would go offline but always managed to get it back up. Last week it went off line and I’ve tried rebooting internet but it won’t go back online.

are there some simple tasks to try? I don’t know where it is “plugged in”. It’s wired. I don’t know if I can reset the device. It’s glued to the brick. Any suggestions are appreciated. The chime doesn’t work either.

Re: Doorbell camera offline

Cookieman504 — Mon, 26 Sep 2022 21:48:10 GMT

Front door camera is offline

Re: Doorbell camera offline

Cookieman504 — Mon, 26 Sep 2022 21:50:59 GMT

Front door cameras offline how do I get it back online

Re: Doorbell camera offline

aatienza — Tue, 27 Sep 2022 17:10:22 GMT

Hey folks,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: when did the issue start? Did you make any changes to your Wi-Fi network? Are you getting any error messages How far is the doorbell from the router? Also, do you have other Nest devices in the house? Keep us posted.

Thanks,

Archie

Re: Doorbell camera offline

Brad — Fri, 30 Sep 2022 18:55:54 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Re: Doorbell camera offline

aatienza — Tue, 04 Oct 2022 15:50:08 GMT

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad.

Thanks,

Archie