topic Re: Outdoor Camera Floodlight offline in Cameras and Doorbells

Outdoor Camera Floodlight offline

ronlikesparis — Fri, 16 Sep 2022 11:36:39 GMT

Of the 2 outdoor camera/floodlights we have, one keeps going offline. Don’t know how to reset, whether this would help…? Where is the wifi info in the settings for the device?

Re: Outdoor Camera Floodlight offline

MplsCustomer — Fri, 16 Sep 2022 13:47:33 GMT

@ronlikesparis

Unless you have a poor Wi-Fi signal at that one floodlight camera, I don't think it should keep going offline, but there have been other customers reporting this issue with the floodlight camera. I don't know what Wi-Fi info you're looking for, but the Google Home app, unlike the Google Nest app for our older cameras, only shows what's found under "Device information", and this does not even include the Wi-Fi network name (SSID).

We have had a similar camera--the Google Nest Camera (Battery)--plugged in with the optional power cable for a year now, and it stays online all the time.

Perhaps you have a defective camera and should contact Google Nest Support for a replacement:

https://support.google.com/googlenest/gethelp

Re: Outdoor Camera Floodlight offline

aatienza — Mon, 19 Sep 2022 23:36:33 GMT

Hey ronlikesparis,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Outdoor Camera Floodlight offline

aatienza — Fri, 23 Sep 2022 04:51:47 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Outdoor Camera Floodlight offline

Brad — Mon, 26 Sep 2022 22:07:11 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad