topic Re: Nest Doorbell Dead at 2 Years in Cameras and Doorbells

Nest Doorbell Dead at 2 Years

QualityCounts1 — Sun, 25 Sep 2022 03:04:11 GMT

Purchased the Nest Doorbell in October of 2019. Died in August 2022. I feel like I got royaly **bleep**ed on this deal. Less than three years of life for a $200 product? The doorbell never sees direct sunlight and is shielded from the elements. Replaced the doorbell transformer so let’s not even go there. I’ll never buy anything that’s manufactured/sold by Google again.

Mike

Re: Nest Doorbell Dead at 2 Years

MplsCustomer — Sun, 25 Sep 2022 16:23:21 GMT

@QualityCounts1

Yes, having a $200 doorbell fail in less than 3 years is not good. You could contact Google Nest Support to see whether they'll replace your Nest Hello as defective if though it's past the warranty period:

https://support.google.com/googlenest/gethelp

Re: Nest Doorbell Dead at 2 Years

janthadeus — Thu, 29 Sep 2022 01:38:27 GMT

Hi folks,

I appreciate the help, MplsCustomer.

Thanks for reaching out. I’m sorry to hear that and for the delayed response. Were you able to reach out to our support team as shared by MplsCustomer? If so, how did it go?

Let us know if you need more help.

Thanks,

Re: Nest Doorbell Dead at 2 Years

janthadeus — Sun, 02 Oct 2022 01:43:34 GMT

Hi there,

Checking back in — how's it going with your Nest doorbell? Still need our help?

Regards,

Re: Nest Doorbell Dead at 2 Years

janthadeus — Mon, 03 Oct 2022 02:22:34 GMT

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

Re: Nest Doorbell Dead at 2 Years

QualityCounts1 — Mon, 03 Oct 2022 02:54:14 GMT

Hello and thank you for taking an interest in my case. I’ve already purchased a replacement doorbell camera made by another manufacturer. I needed a replacement asap and couldn’t afford to spend time petitioning the Google support team to replace the unit which had broken. Still extremely disappointed the Nest didn’t last longer then it did.

Re: Nest Doorbell Dead at 2 Years

janthadeus — Tue, 04 Oct 2022 01:28:21 GMT

Hi QualityCounts1,

We're sad to see you go. We hope we can make it up to you in the future. We're always here to help if you ever change your mind.

Best regards,

Re: Nest Doorbell Dead at 2 Years

janthadeus — Mon, 10 Oct 2022 01:29:39 GMT

Hey there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,