topic Re: Lost Event History in Cameras and Doorbells

Lost Event History

VGonzales — Wed, 21 Sep 2022 19:43:08 GMT

My subscription expired about two weeks ago and I just renewed it. In event history it shows an event from earlier. But nothing else. Because my subscription lapsed did I loose all my footage from previous 29 days?

Re: Lost Event History

MplsCustomer — Wed, 21 Sep 2022 20:37:39 GMT

@VGonzales

Unfortunately, yes. Subscription history starts with when the subscription starts, and it would be illegal for Google Nest to be recording and saving video without your permission.

Re: Lost Event History

janthadeus — Mon, 26 Sep 2022 00:31:18 GMT

Hi folks,

Thanks for sharing that with us. Once your Nest Aware free trial expires it’ll be deleted as well and you can save it before the expiration date so you can access it anytime you want. If you’d like to continue using the Nest Aware features you can sign up for the paid subscription namely Nest Aware Base and Nest Aware Plus plan. Here’s how. To learn more about features of Nest Aware, check out this guide: What you get with a Nest Aware subscription.

Thanks for your help, MplsCustomer.

Regards,

Re: Lost Event History

aatienza — Thu, 29 Sep 2022 16:05:44 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Lost Event History

aatienza — Tue, 04 Oct 2022 19:45:12 GMT

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie