topic Re: Nest aware in Cameras and Doorbells

Nest aware

Duppy2 — Thu, 22 Sep 2022 20:00:45 GMT

I've recently moved into a house with nest thermostats, protect and outdoor cameras. My son set them all up using his phone and details.

I can access them all, but the nest aware subscription has ended and the renewal emails are going to him.

Is it possible to sign up to aware using my own details/ email, if so how can I do it.

According to Google the email can be changed, but it involves a reset ( ladders involved,) or him changing his email address as there doesn't seem to be any way of changing the owner details .

The alternative is just to have him sign up using my banking details for the payments.

Re: Nest aware

MplsCustomer — Sun, 25 Sep 2022 01:40:12 GMT

@Duppy2

If you live in the U.S., you could try using the "Contact us" link under "Nest Aware Premier Care" on the "What you get with a Nest Aware subscription" to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

Re: Nest aware

janthadeus — Mon, 26 Sep 2022 01:01:22 GMT

Hi folks,

How's it going? Were you able to contact our support team as shared by MplsCustomer? Still need our help?

Thanks,

Re: Nest aware

aatienza — Thu, 29 Sep 2022 19:22:50 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest aware

Duppy2 — Fri, 30 Sep 2022 07:45:50 GMT

The account is still in my son's name, but I was able to subscribe to Nest Aware from a link I found in my app.

He can still get notifications but has muted them for himself.

Re: Nest aware

aatienza — Mon, 03 Oct 2022 16:00:44 GMT

Hey Duppy2,

That's good to hear! Let us know if you have any other questions as I'll be locking the thread after 24 hours.

Thanks,

Archie