topic Re: Nest wired outdoor camera in Cameras and Doorbells

Nest wired outdoor camera

Alvaro2518 — Mon, 19 Sep 2022 03:27:28 GMT

I’m installing my nest camera outdoor wired and I’m getting the messages that my camera is connected to a previous account which is me can you help me please

Re: Nest wired outdoor camera

MplsCustomer — Mon, 19 Sep 2022 14:12:27 GMT

@Alvaro2518

One reason for getting that message is if you previously had your Google Nest Outdoor Camera installed in a Google Nest "home" and are now trying to install it in a different Google Nest "home" without having removed it from the old "home" in the Google Nest app.

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cother-google-devices-set-up-in-the-nest-app

https://support.google.com/googlenest/answer/9249728?hl=en

Re: Nest wired outdoor camera

Jeran — Thu, 22 Sep 2022 16:25:36 GMT

Hey there Alvaro2518,

I'm just checking up on this thread, did you have any more questions or need any additional help?

Thank you for helping out on this thread, MplsCustomer!

Best regards,
Jeran

Re: Nest wired outdoor camera

Jake — Thu, 22 Sep 2022 17:07:59 GMT

Hey Alvaro2518,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Nest wired outdoor camera

Alvaro2518 — Fri, 23 Sep 2022 01:32:34 GMT

Hi, I’m still having problems I can’t connect my camera, it says that it’s connected to a previous account which it was me

Re: Nest wired outdoor camera

janthadeus — Mon, 26 Sep 2022 02:37:28 GMT

Hi all,

Thanks for following up. Have you tried the instructions shared by MplsCustomer. If so, how did it go?

Thanks,

Re: Nest wired outdoor camera

janthadeus — Thu, 29 Sep 2022 03:45:33 GMT

Hi there,

Checking in to see if you have further concerns about your Nest Outdoor camera? Feel free to update this thread, and we're happy to assist you further.

I appreciate the help, MplsCustomer, Jeran and Jake.

Regards,

Re: Nest wired outdoor camera

aatienza — Fri, 30 Sep 2022 14:57:30 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie