topic Re: Not getting dismounted camera notifications in Cameras and Doorbells

Not getting dismounted camera notifications

Yuyu1 — Sat, 17 Sep 2022 21:44:27 GMT

I’m getting event notifications, but when I dismount my camera I don’t get any notifications- I have to try to access the camera to see it’s dismounted- is this normal?

Re: Not getting dismounted camera notifications

janthadeus — Thu, 22 Sep 2022 05:46:32 GMT

Hi Yuyu1,

Thanks for visiting the Community. My apologies for the late response here. If you have a Nest Camera (battery) or Nest Doorbell (battery) it must be mounted on the wall plate to display the live video on your Google Home app. Have a look at this article and let us know if you need more help: Tips for camera placement.

Thanks,

Re: Not getting dismounted camera notifications

Yuyu1 — Thu, 22 Sep 2022 14:35:14 GMT

Hi JT - Sorry if I didn't articulate the issue clearly - let me try again:

When I go into a blind spot and pull the camera off the wall plate while the the camera is on and is set up to send notifications for all events (motion, personal, animal, vehicle) I don't get any notification that the camera has been dismounted, which is a security concern for me.

Re: Not getting dismounted camera notifications

Brad — Mon, 26 Sep 2022 21:58:55 GMT

@Yuyu1

Thank you for bringing up the concern you're experiencing! I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Not getting dismounted camera notifications

Brad — Thu, 29 Sep 2022 22:18:27 GMT

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Re: Not getting dismounted camera notifications

Yuyu1 — Fri, 30 Sep 2022 16:00:52 GMT

Hi Brad, Turning the cameras off and on didn't work. I can still pull my camera off the mount and get absolutely no notification, yet I'm still getting notifications of other activity - person/animal seen, motion, vehicle, etc.

Re: Not getting dismounted camera notifications

Brad — Fri, 30 Sep 2022 16:29:55 GMT

@Yuyu1

If you're still experiencing this, I would invite you to fill out this form, and a higher tier of support will reach out to you for further troubleshooting. Thank you for your patience!

Best regards,

Brad

Re: Not getting dismounted camera notifications

Brad — Mon, 03 Oct 2022 17:10:18 GMT

Hi there,

Just checking in to see if you have had the chance to fill out that support form? Please let me know!

Best regards,
Brad

Re: Not getting dismounted camera notifications

Brad — Tue, 04 Oct 2022 17:54:15 GMT

Hi there,

Just checking in on this thread and the activity on it. I am glad to hear that you're working with support. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad