topic Re: Nest floodlight camera not showing live video (but video events being recorded) in Cameras and Doorbells

Nest Cam Battery live video unavailable

damian996 — Tue, 26 Jul 2022 03:14:58 GMT

Hi All, I recently purchased a brand new nest Cam Battery and I am having trouble viewing the live video in the Google home app. I tried removing a readding the camera, resetting the camera, turning it off and on. I tried changing the video settings like resolution (max and high). I also have older version of nest Cam (wired) and this one works OK. It is not my Internet connection issue as on average I have 25Mbps upload and 200Mbps download speed. I am having this issue on my galaxy note 10 plus mobile but my wife has the same problem on her iPhone X. Any ideas how to make the live video working?

Nest Cam Video

Shaffer1515 — Tue, 26 Jul 2022 12:02:24 GMT

I recently installed 3 nest cams. 2 work great, the other I get notifications and see the video but can’t view live video in the app. Is this a wireless signal issue or am I missing something?

One of the camera is about 20’ away outdoors and I would say similar distance to my wireless router.

Re: Nest Cam Battery live video unavailable

MplsCustomer — Tue, 26 Jul 2022 14:10:42 GMT

@damian996

We've had a Google Nest Camera (Battery) since Sept. 2021, plugged in with the optional power cable, and it is "Live" all the time. Unfortunately, when the battery camera is NOT plugged in, it is in "Idle" mode until it wakes up for an event.

Re: Nest Cam Battery live video unavailable

damian996 — Tue, 26 Jul 2022 19:45:13 GMT

It wouldn't be a problem if I could set the zones for the camera. However, without live view I am not able to set the zones and the camera will trigger on every pedestrian passing my drive. Is that normal? I don't think so. I should be able to set the zones without the power cable. I have also tried the live view on camera connected to the standard USB charger but no luck so far.

Re: Nest Cam Battery live video unavailable

MplsCustomer — Tue, 26 Jul 2022 20:02:24 GMT

@damian996

If we turn off the power to our Google Nest Camera (Battery) and open it in the Google Home app, we get a "Live video" option that lets us put the camera in "Live" mode. Do you not have this option, or does it not work?

Re: Nest Cam Battery live video unavailable

damian996 — Tue, 26 Jul 2022 21:57:35 GMT

When I click on the live video I always get the message that live video is not available. I tried it on 3 different mobiles and I always get the same result. Could it be hardware issue? Should I return this camera?

Re: Nest Cam Battery live video unavailable

MplsCustomer — Tue, 26 Jul 2022 23:22:32 GMT

@damian996

I don't know. If you search this forum for "live video unavailable" in quotes, you'll find there are 28 threads on this topic, with most of them involving the newer Google Nest cameras (battery camera, battery doorbell, floodlight camera, and the new indoor camera), with multiple suggestions but no clear solution. I'm just another customer, and can only wonder whether it's a design flaw, defective cameras, or a weakness when running on battery power.

If you tried it with the camera plugged in with the enclosed charging cable, that almost suggests a defective camera. (Did you have the cable plugged into the bottom of the camera with the cable feeding towards the front? Several people have posted here about having it plugged in wrong. If it's plugged in, when you check the "Battery" setting, it should say "Plugged in" with an infinity symbol and no charging percentage.)

You could try contacting Google Nest Support at https://support.google.com/googlenest/gethelp. Judging from some of the other threads, they may ask you to restart or factory reset your camera.

Or if you bought it from a retailer you could try returning it for a new one.

Re: Nest Cam Battery live video unavailable

damian996 — Thu, 28 Jul 2022 10:49:03 GMT

Does it mean you can't set up zones unless camera is connected to the optional power cable? This was the main issue for me... Without the live view, the zone settings don't work and I am unable to set any zones and camera will trigger notifications on pedestrians.

NO EVENT HISTORY

FAUGHTDAD1 — Thu, 28 Jul 2022 14:32:33 GMT

for the last few days i have noticed my indoor camera (wired) to power and on wifi will not record any event info?? also my doorbell camera has been showing same error occasionally (battery)

Re: Nest Cam Battery live video unavailable

MplsCustomer — Thu, 28 Jul 2022 15:17:33 GMT

@damian996

Our battery camera is always plugged in with the optional power cable, so I don't know whether zones can be set up in battery mode, but that seems like a ridiculous limitation. It certainly seems like a defective camera if you can't get a live view in battery mode or when plugged in, and can't set up zones.

Re: Nest Cam Battery live video unavailable

Brad — Fri, 29 Jul 2022 16:22:23 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that for now, restart them like you're doing if you wish, but this is a known issue we are looking into. I do not have an update at this time. Thank you for your patience!

Best Regards,
Brad

Re: Nest Cam Battery live video unavailable

aatienza — Tue, 02 Aug 2022 22:04:15 GMT

Hey folks,

It's us again. I'd like to confirm if you're receiving notification while you're unable to view the live feed? Also, check out this link for additional help.

Thanks,

Archie

Re: Nest Cam Video

Brad — Wed, 03 Aug 2022 15:47:10 GMT

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it.

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

Re: NO EVENT HISTORY

Brad — Wed, 03 Aug 2022 16:53:30 GMT

Hey there,

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

Re: NO EVENT HISTORY

aatienza — Mon, 08 Aug 2022 23:56:57 GMT

Hey FAUGHTDAD1,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: Nest Cam Video

aatienza — Tue, 09 Aug 2022 03:41:28 GMT

Hey Shaffer1515,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: Nest Cam Battery live video unavailable

Brad — Wed, 31 Aug 2022 21:10:03 GMT

Hey there,

Thank you for your patience with this ongoing concern. Our teams are aware of this behavior and are investigating. In the meantime, please follow the suggested troubleshooting steps and suggested workarounds below. If those don't do the trick, and you're still unable to view live view your live feed, feel free to report it below as we are collecting more info on this behavior.

Here is an article on how to restart or factory reset your device.
Here is a great article on troubleshooting video playback issues, or skips, that may be relevant and helpful.

Best regards,

Brad

Nest Doorbell (Battery) Live Video doesn't woork

NSH4RPY — Thu, 01 Sep 2022 14:25:42 GMT

Hi,

I recently purchased the Nest Doorbell (Battery) and have been having issues with the livestream.

It seems to record fine as i get notifications when something happens in my defined zone, and when someone presses the doorbell i can view the live feed but i can't seem to view it "On Demand" or when something happens within the defined Zone. Only when someone physically presses the doorbell.

I have tried restarting and resetting on all devices but it only seems to work again for about 5 minutes before it stops and this is across mobiles, tablets and google nest hubs.

Anyone else having this issue or can suggest a fix?

Re: Nest Doorbell (Battery) Live Video doesn't woork

Hardy27 — Sun, 04 Sep 2022 22:12:29 GMT

What wifi router are you using?

Asking because I connected one with this issue to a nest wifi router and it's now working as intended so thinking it may be a router compatibility issue they need to address

Re: Nest Doorbell (Battery) Live Video doesn't woork

Brad — Tue, 06 Sep 2022 17:07:25 GMT

Hey there,

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating, but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad