topic Re: Nest Cam (battery) connects then disconnects from Ubiquiti Unifi UAP-nanaoHD WAP in Cameras and Doorbells

Nest Cam (battery) connects then disconnects from Ubiquiti Unifi UAP-nanoHD WAP

drhjorgensen — Mon, 19 Sep 2022 00:35:52 GMT

I have just set up a Ubiquiti Unifi UAP-nanoHD system for a client and we have a single Nest Cam (battery) that won't stay connected. It connects for a while (up to 5+ hours today) and then disconnects, and stays disconnected for a while (It was last disconnected for more than 18 hours before reconnecting). Configuration: single USW-Lite-8-POE, Ports 1&2: UAP-nanoHD Port 8: Uplink to Bell Fiber router (Bell Home Hub 4000). I don't do anything to get it to reconnect, it just shows up again after some time.

Does anyone have an idea what is going on here? I have searched the Unifi community articles and tried some of the suggestions already (turn off uplink connectivity monitor, turn off fast roaming, etc)

See Events for the Nest-CAM below:

Nest Cam (battery) connecting and disconnecting

Re: Nest Cam (battery) connects then disconnects from Ubiquiti Unifi UAP-nanaoHD WAP

MplsCustomer — Sun, 18 Sep 2022 21:20:11 GMT

@drhjorgensen

There are various issues reported in this forum with the new Google Nest Camera (Battery) when it is running on battery power. We've had ours for a year, plugged in with the optional power cable and it is online and "Live" all the time.

What if you used the charging cable that came with your camera (plugged in with the cable feeding towards the FRONT of the battery) to keep the camera plugged in for a day or two, to determine whether it is disconnecting only when running on battery power or is also disconnecting when plugged in.

Re: Nest Cam (battery) connects then disconnects from Ubiquiti Unifi UAP-nanaoHD WAP

drhjorgensen — Mon, 19 Sep 2022 00:34:13 GMT

The Nest Cam is mounted under the eave and has power running to it.

Re: Nest Cam (battery) connects then disconnects from Ubiquiti Unifi UAP-nanaoHD WAP

MplsCustomer — Mon, 19 Sep 2022 01:59:36 GMT

@drhjorgensen

I guess the possibilities are:

1) A poor Wi-Fi signal at your camera's location.
2) Interference between your camera's location and your router/modem/access point.
3) Something unusual in your Wi-Fi network setup.
4) A defective camera.

Re: Nest Cam (battery) connects then disconnects from Ubiquiti Unifi UAP-nanaoHD WAP

aatienza — Sat, 24 Sep 2022 00:15:02 GMT

Hey drhjorgensen,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

You might want to check out this link for additional help.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Nest Cam (battery) connects then disconnects from Ubiquiti Unifi UAP-nanaoHD WAP

aatienza — Wed, 28 Sep 2022 22:38:08 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest Cam (battery) connects then disconnects from Ubiquiti Unifi UAP-nanaoHD WAP

aatienza — Tue, 04 Oct 2022 17:41:03 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie