topic Re: Hello Doorbell peeling in Cameras and Doorbells

Hello Doorbell peeling

Kannan — Wed, 21 Sep 2022 08:30:12 GMT

Hi,

My doorbell camera is peeling/cracking. At first I thought it was a protective film but it seems to be the actual faceplate. Can anyone please provide some advice/support?

Thanks

Re: Hello Doorbell peeling

Liviooo — Wed, 21 Sep 2022 12:03:54 GMT

Same here ... very dissapointing.

Re: Hello Doorbell peeling

Brad — Wed, 21 Sep 2022 21:53:35 GMT

Hey there,

Thank you for your patience! If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience.

Best regards,
Brad

Re: Hello Doorbell peeling

janthadeus — Sun, 25 Sep 2022 06:39:58 GMT

Hi folks,

Kannan, we've received your form — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Liviooo, please also fill out the form so we can further assist you.

Thanks for your help here, Brad.

Thanks,

Re: Hello Doorbell peeling

janthadeus — Wed, 28 Sep 2022 06:42:33 GMT

Hey Liviooo,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

Re: Hello Doorbell peeling

Liviooo — Wed, 28 Sep 2022 07:05:39 GMT

Unfortunately the doorbell is too old for replacement under warranty.

Liviooo

Re: Hello Doorbell peeling

aatienza — Wed, 28 Sep 2022 22:59:41 GMT

Hey folks,

@Liviooo I'm sorry to hear that. If you have any questions or concerns, don't hesitate to contact us — we're always here for you.

@Kannan Do you still need our help with your device? If so, please fill out the form and let us know once you're done.

Thanks,

Archie

Re: Hello Doorbell peeling

aatienza — Mon, 03 Oct 2022 15:44:33 GMT

Hey Kannan,

It's us again. Were you able to fill out the form?

Thanks,

Archie

Re: Hello Doorbell peeling

Kannan — Mon, 03 Oct 2022 16:51:08 GMT

Hi,

yes I have already filled it out and janthadeus replied confirming receipt of it. I haven’t had a follow up email from the team though.

Re: Hello Doorbell peeling

aatienza — Tue, 04 Oct 2022 19:42:55 GMT

Hey Kannan,

Understood. Our team sent you an email — have you received it? If so, please reply to it and continue the conversation there.

Thanks,

Archie

Re: Hello Doorbell peeling

aatienza — Fri, 07 Oct 2022 21:17:30 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Hello Doorbell peeling

aatienza — Sun, 09 Oct 2022 15:34:14 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie