https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/249317#M45732 <P>I’m over in the UK, so not sure if you will probably find cheaper there. If Amazon is an option these are the same&nbsp;<A href="https://www.amazon.ca/Uxcell-a15101300ux0191-Phillips-Countersunk-Machine/dp/B018RSV2AI/ref=mp_s_a_1_3?crid=3MM6A5U0W0FCF&amp;keywords=m3+x+8mm+screws+bolt+countersunk+phillips&amp;qid=1664562477&amp;sprefix=m3+x+8mm+screws+bolt+countersunk+phillips%2Caps%2C165&amp;sr=8-3" target="_self">Screws</A>&nbsp;I ordered over here.&nbsp;</P> Fri, 30 Sep 2022 18:31:58 GMT Tramman77 2022-09-30T18:31:58Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248485#M45540 <P>When installing the mounting hardware for my new doorbell to the brick wall, one of the small screws that connects the base plate to the wedge popped loose and fell on ground.&nbsp; I would like to order replacement mounting hardware please.&nbsp; Please help, thank you.</P> Thu, 29 Sep 2022 16:22:47 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248485#M45540 skakovski 2022-09-29T16:22:47Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248550#M45551 <P>Hello, this is a user forum only. &nbsp;Google doesn't monitor this. &nbsp;If you want to try and get the screws you will need to open a support ticket with Google. But I have to be honest if it were me it would be a trip to the local hardware store.</P><P>Here is the link if you want to try getting it from Google</P><P><A href="https://support.google.com/googlenest/gethelp" target="_blank">https://support.google.com/googlenest/gethelp</A></P> Thu, 29 Sep 2022 18:22:59 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248550#M45551 EmptyNester 2022-09-29T18:22:59Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248705#M45577 <P>I’ve done exactly the same today, contacted Google who offered the option of either a replacement doorbell or the number for my local Nest expert. &nbsp; In the end I’ve just order some M3 x 8 countersunk screws from Amazon, will find out tomorrow if they fit.&nbsp;</P> Thu, 29 Sep 2022 21:25:28 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248705#M45577 Tramman77 2022-09-29T21:25:28Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248726#M45579 <P>Hey there,<BR /><BR />Sorry to hear about your mounting screw! I am afraid that we do not offer replacement parts. If your device is still under warranty, I would like to ask you to fill out <A href="https://goo.gle/3BICUaB" target="_blank">this form</A> and a higher tier of support will reach out to you.</P> <P><BR />Best regards,<BR />Brad</P> Thu, 29 Sep 2022 21:55:08 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248726#M45579 Brad 2022-09-29T21:55:08Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248987#M45637 <P>Hi Brad, I have sorted the issue now. However it is a shame Google don’t stock or sell replacement parts such as this. My issue arose whilst having a new front door fitted but could occur anytime from renovating the house to moving home or just losing a screw. Would really be worth taking forward.&nbsp;</P> Fri, 30 Sep 2022 13:22:08 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248987#M45637 Tramman77 2022-09-30T13:22:08Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248990#M45638 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/14781i775E10027A9D550A/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> Screws arrived today and are a perfect replacement. M3 x 8mm countersunk machine screw (bolt) for anyone looking, also have quite a few spare <span class="lia-unicode-emoji" title=":rolling_on_the_floor_laughing:">🤣</span></P> Fri, 30 Sep 2022 13:25:52 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/248990#M45638 Tramman77 2022-09-30T13:25:52Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/249218#M45702 <P>Hey there,<BR /><BR />I am relieved to hear it's been sorted for you! I can understand not offering parts for replacement can be an inconvenience, but we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found <A href="https://goo.gle/2PflWYZ" target="_blank">here</A>.&nbsp;<BR /><BR />Best regards,<BR />Brad</P> Fri, 30 Sep 2022 17:15:29 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/249218#M45702 Brad 2022-09-30T17:15:29Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/249251#M45714 <P>Hey, thank you for the update. Could you please include the url where you bought them? Also, if you're in Canada I would be interested to buy from you please.&nbsp;</P> Fri, 30 Sep 2022 17:30:55 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/249251#M45714 skakovski 2022-09-30T17:30:55Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/249317#M45732 <P>I’m over in the UK, so not sure if you will probably find cheaper there. If Amazon is an option these are the same&nbsp;<A href="https://www.amazon.ca/Uxcell-a15101300ux0191-Phillips-Countersunk-Machine/dp/B018RSV2AI/ref=mp_s_a_1_3?crid=3MM6A5U0W0FCF&amp;keywords=m3+x+8mm+screws+bolt+countersunk+phillips&amp;qid=1664562477&amp;sprefix=m3+x+8mm+screws+bolt+countersunk+phillips%2Caps%2C165&amp;sr=8-3" target="_self">Screws</A>&nbsp;I ordered over here.&nbsp;</P> Fri, 30 Sep 2022 18:31:58 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/249317#M45732 Tramman77 2022-09-30T18:31:58Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/249352#M45744 <P>Thank you so much! Stay happy <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> Fri, 30 Sep 2022 19:07:05 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/249352#M45744 skakovski 2022-09-30T19:07:05Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/250690#M46046 <P>Hi there,<BR /><BR />Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread. Thank you for those who have sent in feedback!<BR /><BR />Best regards,<BR />Brad</P> Mon, 03 Oct 2022 16:52:09 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/250690#M46046 Brad 2022-10-03T16:52:09Z https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/251701#M46265 <P>Hi there,<BR /><BR />Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.<BR /><BR />Best regards,<BR />Brad</P> Tue, 04 Oct 2022 18:07:42 GMT https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/How-do-I-get-replacement-parts-mounting-hardware-for-the-doorbell/m-p/251701#M46265 Brad 2022-10-04T18:07:42Z