topic My Google home is attached to a different account which is mine! in Cameras and Doorbells

My Google home is attached to a different account which is mine!

EastsidePorkcho — Sat, 01 Oct 2022 04:05:17 GMT

So I have 3 wired google nest cameras in front of my house plus doorbell. I’ve been going nuts having to change all my account to my new email but this one by far is difficult! I to migrate the accounts doesn’t work the issue is my last email address and phone number were hacked and I had to change everything I paid a lot fora.l my Google products I know there’re has to be away to be able to use them again I keep getting errors saying the cameras are in another account that account is mine. Help help

Re: My Google home is attached to a different account which is mine!

janthadeus — Thu, 06 Oct 2022 01:54:33 GMT

Hi EastsidePorkcho,

I’m sorry you’ve gone through all of this. I know how you feel. I’d like to clarify some things — a few questions: what’s the model of your Nest cameras? What are the status lights of the cameras? Were you able to migrate your Nest account (your old email address) to Google? Also, are they still connected to your WiFi?

Your Nest cameras are basically connected to your old email address and when you attempted to add them to your new account, it prompted an error message that cameras are connected to an account. We usually get this error message when cameras are already paired to an account and we’re attempting to initiate a new setup. If you don’t have any means of retrieving your old email address, you may create a new Nest account and suggest to follow the camera deactivation steps.

Looking forward to your response.

Thanks,

Re: My Google home is attached to a different account which is mine!

janthadeus — Mon, 10 Oct 2022 02:08:07 GMT

Hi there,

Checking back in should you still have further questions here. Let us know by replying to this thread.

Regards,

Re: My Google home is attached to a different account which is mine!

EastsidePorkcho — Mon, 10 Oct 2022 02:09:56 GMT

So they’re attached to an old email I reset the cameras I did a manufacturer reset on the cameras followed step-by-step. They will just not connect they say they’re connected to my old account. I put in my old email address that that email address was hacked so it was a Gmail account so they will not reactivate it so I’m stuck with three cameras in front of my house that’s useless. I paid lots of money for them. Google won’t do anything and there are no help at all. The Google customer service that idiots so I don’t know what I’m gonna do. I’m just gonna throw thrown out.

Re: My Google home is attached to a different account which is mine!

janthadeus — Wed, 12 Oct 2022 06:30:54 GMT

Hi there,

I’m sorry that you have to go through this. No worries, let’s get this sorted.

Here are the steps that you can follow to remove your cameras from the old account and pair it to your new account:

Unplug the camera(s)
Wait at least 48 hours.
Before beginning the pairing process, change the Wi-Fi network SSID. This will disconnect any devices that are currently connected to the Wi-Fi network.
Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.

Once they're paired, change the Wi-Fi network SSID back to the original SSID. Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID. You can also visit the article How to update Wi-Fi settings on Nest camera and Nest Hello to get the steps on how to complete the pairing process.

Let me know how it goes.

Best,

Re: My Google home is attached to a different account which is mine!

aatienza — Sat, 15 Oct 2022 14:18:30 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: My Google home is attached to a different account which is mine!

aatienza — Tue, 18 Oct 2022 19:13:56 GMT

Hey EastsidePorkcho,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: My Google home is attached to a different account which is mine!

EastsidePorkcho — Tue, 18 Oct 2022 22:59:41 GMT

My outdoor cameras are still not working keeps saying connected to a different account but the problem is is the email that was associated with that account got hacked couple months ago so I had to completely let go of that email address, so even if I do a two-step verification all the stuff that Google Gmail wants me to do I am I’ll never be able to access it and I have cameras in front of my house that are practically new they’re not about two years old they should still be working so I don’t know why I can’t turn them on with my new email address to the same phone that I had before so I don’t get it

Re: My Google home is attached to a different account which is mine!

EmersonB — Tue, 25 Oct 2022 20:42:04 GMT

Hi folks,

@EastsidePorkcho I'm sorry to hear about your account that got hacked. To confirm, were you able to follow the steps that JT provided above? If so, can you share with us what happened?

Thanks for the help, @Jt and Archie.

Regards,
Emerson

Re: My Google home is attached to a different account which is mine!

EmersonB — Fri, 28 Oct 2022 21:04:07 GMT

Hello EastsidePorkcho,

How's it going with your troubleshooting? I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

Best,
Emerson

Re: My Google home is attached to a different account which is mine!

janthadeus — Mon, 31 Oct 2022 01:08:39 GMT

Hey all!

I appreciate the help here, Archie and Emerson.

Best,