topic Re: Duplicate notifications when connected with more than 1 account! in Cameras and Doorbells

Duplicate notifications when connected with more than 1 account!

Montanaseed1138 — Tue, 30 Aug 2022 06:44:20 GMT

So I saw a post on here about getting duplicate notifications but the answers given were not helpful. I have 2 accounts connected to my home that are on my phone so when the app sends me notifications I receive one for each account. I fully aware of how to adjust notification setting but when I change a setting it changes that setting for both accounts. How do I change it to where I only receive notifications for my main account? I have included a picture of an example. Any help with this issue would be greatly appreciated as it is incredibly annoying!

@Twiglet

Re: Duplicate notifications when connected with more than 1 account!

Twiglet — Tue, 30 Aug 2022 06:47:31 GMT

I agree the responses I received weren't helpful at all. In the end I consolidated both accounts into one and deleted the other so now I just have the one Google account and one notification.

Re: Duplicate notifications when connected with more than 1 account!

Montanaseed1138 — Tue, 30 Aug 2022 06:54:30 GMT

Unfortunately the other account logged in to my phone belongs to my partner, So consolidation of the accounts is not really an option.

Re: Duplicate notifications when connected with more than 1 account!

Twiglet — Tue, 30 Aug 2022 06:55:51 GMT

That's unfortunate, sorry I can't help further.

Re: Duplicate notifications when connected with more than 1 account!

Gerolsteiner — Sat, 01 Oct 2022 21:13:18 GMT

I have that same issue.

two identical notifications of the same thing, every time something happens it appears twice.

Re: Duplicate notifications when connected with more than 1 account!

janthadeus — Sun, 02 Oct 2022 05:43:31 GMT

Hi Gerolsteiner,

Thanks for sharing that with us. No worries, let’s check this out — a few questions: when did the issue start? Do you have an Android or iPhone? Also, do you have another email address that’s linked to your Nest account?

Let’s give these steps a try:

Open the Google Home app .
Tap Settings > Notifications.
At the top right, tap your account.
Verify that the Google Account shown is the one linked to your Nest account. To switch accounts, tap another account or Add another account.
Select General notifications.
Turn any notifications off.

Let us know if that helps.

Thanks,

Re: Duplicate notifications when connected with more than 1 account!

janthadeus — Tue, 04 Oct 2022 06:04:15 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Re: Duplicate notifications when connected with more than 1 account!

Gerolsteiner — Tue, 04 Oct 2022 06:35:06 GMT

Turn any notifications off?

I want notifications, I just don’t want duplicates.

iphone. There’s one email account.
the duplicate messages come in and make two notification sounds.

Re: Duplicate notifications when connected with more than 1 account!

janthadeus — Wed, 05 Oct 2022 00:00:24 GMT

Hey there,

Got it, are you able to post a photo of what's happening so we can take a closer look?

Thanks,

Re: Duplicate notifications when connected with more than 1 account!

aatienza — Sun, 09 Oct 2022 15:26:06 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Duplicate notifications when connected with more than 1 account!

aatienza — Mon, 10 Oct 2022 15:56:09 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie