topic Re: Nest Hello has green light, but won't factory reset in Cameras and Doorbells

Nest Hello has green light, but won't factory reset

giffordr — Sun, 18 Sep 2022 00:52:11 GMT

The app showed the camera as connected but not available. I removed it from the app and attempted to reset it. The green light goes to blinking but the doorbell blue light never comes on.

Re: Nest Hello has green light, but won't factory reset

janthadeus — Sun, 25 Sep 2022 01:56:00 GMT

Hi giffordr,

Thanks for reaching out. Oh no! We’re sorry to hear that. No worries, we’ll sort this out. Has there been any recent power outage in the area? Are the wires at the back of your Nest Hello doorbell properly connected? When did the issue start? What’s the voltage of your transformer? Also, has it been exposed to direct sunlight? Did you notice any damages on the wires?

Give these steps a try:

Remove the wires from your Nest doorbell. Then, reconnect the wires. Ensure that they’re snugly fit into the screws.
Factory reset your Nest doorbell.
Use a micro USB cable, then connect it to a computer (Mac or Windows). If the light pulses blue it means your Nest doorbell is working. Reinstall it to the wall plate and check if the issue is fixed.

Let me know how it goes.

Thanks,

Re: Nest Hello has green light, but won't factory reset

janthadeus — Wed, 28 Sep 2022 02:54:15 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Re: Nest Hello has green light, but won't factory reset

janthadeus — Thu, 29 Sep 2022 03:42:59 GMT

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

Re: Nest Hello has green light, but won't factory reset

rgifford — Thu, 29 Sep 2022 04:42:22 GMT

Green light goes away when disconnected from door bell power supply. Once reconnected it comes back on. Still, unable to connect to device. Micro USB connected, still unable to connect.

Re: Nest Hello has green light, but won't factory reset

janthadeus — Sun, 02 Oct 2022 00:30:57 GMT

Hi rgifford,

Ah, gotcha. We appreciate you for trying. What happens when you plug it into a computer? How’s the status light? Does it have a pulsing blue light or the LED just shows a green light?

Looking forward to your response.

Thanks,

Re: Nest Hello has green light, but won't factory reset

giffordr — Sun, 02 Oct 2022 04:25:24 GMT

No blue light. Stuck on green.

Re: Nest Hello has green light, but won't factory reset

janthadeus — Mon, 03 Oct 2022 01:22:48 GMT

Hey there,

Got it, thanks for checking that for us. Let's investigate further — could you fill out this form and let me know once you're done?

Looking forward to your response.

Best,

Re: Nest Hello has green light, but won't factory reset

janthadeus — Thu, 06 Oct 2022 01:32:57 GMT

Hi there,

Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?

Regards,

Re: Nest Hello has green light, but won't factory reset

janthadeus — Sun, 09 Oct 2022 03:52:51 GMT

Hey giffordr,

I'm checking in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Thanks,

Re: Nest Hello has green light, but won't factory reset

janthadeus — Wed, 12 Oct 2022 05:46:13 GMT

Hi there,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,