topic Re: My google nest doorbell is dead in Cameras and Doorbells

My google nest doorbell is dead

solmus — Mon, 03 Oct 2022 15:22:24 GMT

I bought a Google Nest Doorbell less then a year ago.

The unit had 80+% battery on when it just died.

No light. No reaction after reset. Nothing happens when charging.

When trying to fill form
g.co/warrantyclaim
It fails on sending.

Re: My google nest doorbell is dead

Brad — Mon, 03 Oct 2022 15:45:59 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience.

Best regards,
Brad

Re: My google nest doorbell is dead

solmus — Mon, 03 Oct 2022 17:26:26 GMT

MFG: 06/2021
But can't fill form.
When I submit, it replys:
"Refresh this page and try again. Sorry, there was a problem with the form."

Re: My google nest doorbell is dead

Brad — Mon, 03 Oct 2022 19:36:46 GMT

@solmus

I just checked out the form, and it seems to be working for me. Maybe try it on a different device? You are welcome to contact support directly if you wish instead of filling out the form.

Best regards,

Brad

Re: My google nest doorbell is dead

EmptyNester — Mon, 03 Oct 2022 22:06:19 GMT

This sounds to me like an error with the Browser you are using. I have had similar issues with Firefox and sometimes Safari. As soon as I switch to the Google Chrome browser things work.

Re: My google nest doorbell is dead

MelchorsegPhi — Tue, 04 Oct 2022 00:01:26 GMT

Shi**y products ever since Google acquired Nest.

Re: My google nest doorbell is dead

janthadeus — Tue, 04 Oct 2022 02:53:31 GMT

Hi all,

solmus, I want to check if you still need help. Don't hesitate to reach back if you do.

MelchorsegPhi, we'd be happy to take a look into this for you. Tell us more about what's happening with your Nest camera and or doorbell.

Thanks for your help here, EmptyNester and Brad.

Best,

Re: My google nest doorbell is dead

janthadeus — Mon, 10 Oct 2022 01:52:59 GMT

Hey there,

solmus, we've received your form — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

MelchorsegPhi, how's it going? Still need our help?

Regards,

Re: My google nest doorbell is dead

janthadeus — Tue, 11 Oct 2022 06:51:45 GMT

Hi there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

Re: My google nest doorbell is dead

solmus — Tue, 11 Oct 2022 17:39:51 GMT

Didn't help to change browser.

Re: My google nest doorbell is dead

Brad — Tue, 11 Oct 2022 17:43:54 GMT

@solmus

I can see that you filled out the support form, and I am checking to see if you have been contacted by a higher tier of support yet about this. I am sorry to hear you're still experiencing this, but I hope that support can assist you further.

Best regards,

Brad

Re: My google nest doorbell is dead

solmus — Tue, 11 Oct 2022 17:46:44 GMT

Hey JT

I really hope to get some help with my product. Haven't been able to use it for 2 weeks now.

Regards Helena

Re: My google nest doorbell is dead

janthadeus — Wed, 12 Oct 2022 00:47:56 GMT

Hi there,

Our support team has sent you email instructions for further assistance. Let's continue through that channel. Please be advised that this thread will be locked after 24 hours.

Best,