topic Re: Regression of product? in Cameras and Doorbells

Regression of product?

cpultz — Mon, 29 Aug 2022 20:34:03 GMT

As a Nest camera user around my house, when I went to buy a new (additional) camera last week I bought a Google Nest cam, of course. I knew I was paying a premium price, but I was buying peace of mind since my existing Nest setup is so nice.

Holy smokes am I disappointed. I have no web access to my new camera and I have to use two different apps on my phone to see the old and new devices. This is such a step backwards.

I see that I might be the millionth person to leave this same feedback. If I had done any research before buying this new camera last week, I'm not sure I would have spent the money.

Fingers crossed that Google makes things right in the ecosystem sooner than later.

Re: Regression of product?

Krst — Tue, 30 Aug 2022 00:40:03 GMT

So unfortunate the way this has changed - nest fan for years until we purchased the other door google nest camera. What a mistake! I feel you pain and aggravation because we are so unhappy with these changes!

Re: Regression of product?

aatienza — Thu, 01 Sep 2022 05:16:57 GMT

Hey folks,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

Thanks,

Archie

Re: Regression of product?

steve711 — Sat, 03 Sep 2022 22:24:59 GMT

I'm a new Nest user -- four camers and doorbell -- and I'm appalled at the support on these forums.

There are few actual Google employees, few valuable responses, and what I see are mostly unanswered questions, including the four novice questions I asked in the last few days.

And oh, my yes, I'm sure your software engineers are "working hard" to make my experience better." And I'm also sure, like the year old post from Rishi Chandra, the GM/VP of Google Nest, changes like added colorful holiday chimes takes precedence over any actual and meaningful changes to the software.

(Thank you volunteer Community Specialists for your committment! I'm sure you also don't get the support you need from Google employees.)

Just my two cents

Re: Regression of product?

Brad — Thu, 29 Sep 2022 21:58:42 GMT

Hey there,

Sorry to hear you haven't had the best experience. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.

Best regards,
Brad

Re: Regression of product?

EmersonB — Tue, 04 Oct 2022 15:48:07 GMT

Hi everyone,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Emerson

Re: Regression of product?

steve711 — Tue, 04 Oct 2022 20:16:33 GMT

Yep, time to archive it.

Re: Regression of product?

EmersonB — Tue, 04 Oct 2022 21:16:15 GMT

Hello steve711,

Thanks for the response. I'll be locking this thread after 24 hours.

Best,

Emerson