topic Re: Live video on battery doorbell in Cameras and Doorbells

Live video on battery doorbell

Poole — Sat, 01 Oct 2022 13:57:34 GMT

I see many posts on this but no definitive answer. Is there a fix or does the doorbell need to be replaced. My system worked fine for 2 weeks after in stall. 1 battery doorbell that is hardwired and 4 cameras. The problem now is my doorbell will not live stream. It still captures, notifies and saves footage. But the entire purpose of changing systems was to get live front door. HELP!!!

Re: Live video on battery doorbell

janthadeus — Wed, 05 Oct 2022 06:01:54 GMT

Hi Poole,

I’m sorry that you’ve had to experience this. No worries, we’ll sort this out. How far is your Nest Doorbell (battery) from the router? What’s the status light of the doorbell? Is it connected to a 5 GHz or 2.4 GHz WiFi frequency? Are there other devices connected to the same WiFi where the camera is connected to? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, were there any changes to your WiFi settings or router?

Looking forward to your response.

Thanks,

Re: Live video on battery doorbell

aatienza — Sun, 09 Oct 2022 14:54:30 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Live video on battery doorbell

aatienza — Mon, 10 Oct 2022 15:55:26 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie