topic Re: Why is my front door Camera saying idle in Cameras and Doorbells

Why is my front door Camera saying idle

Shyne1 — Mon, 03 Oct 2022 05:45:56 GMT

My notifications are on but the front doorbell camera isn't picking up movement and when I open the app the doorbell camera says camera idle the I got to press live video why all of sudden I stopped getting notifications of movement

Re: Why is my front door Camera saying idle

MplsCustomer — Mon, 03 Oct 2022 14:23:20 GMT

@Shyne1

The normal operating mode for the Google Nest Doorbell (Battery) and the Google Nest Camera (Battery) when not plugged in is "Idle" mode because they are on battery power. If we unplug our Google Nest Camera (Battery), it goes into "Idle" mode and is slow to detect events; when ours is unplugged I can walking front of the camera and it won't detect a "Person" or "Motion".

Re: Why is my front door Camera saying idle

Shyne1 — Wed, 05 Oct 2022 08:13:02 GMT

How can I get the camera to detect motion

Re: Why is my front door Camera saying idle

MplsCustomer — Wed, 05 Oct 2022 13:21:50 GMT

@Shyne1

If your doorbell's camera is not detecting any events at all, perhaps you should contact Google Nest Support. They may ask you to do a reset and/or a factory reset.

https://support.google.com/googlenest/gethelp

Re: Why is my front door Camera saying idle

EmersonB — Thu, 06 Oct 2022 19:28:53 GMT

Hi folks,

@Shyne1 thanks for reaching out and sorry to hear if you've had to deal with this. Let's check our options for this concern. A few questions: Is your doorbell in the Home app or Nest app? Is the Airplane or Do Not Disturb mode turned off or on? Did the customer try to use a different mobile device?

Try these steps:

Try turning off and on your notifications.
Restart the Nest doorbell.
Reset it to the factory default and re-add it to the app. Hit this link for the steps.

Looking forward to your reply.

@MplsCustomer appreciate your response.

Thanks,
Emerson

Re: Why is my front door Camera saying idle

EmersonB — Sun, 09 Oct 2022 22:38:51 GMT

Hi Shyne1,

I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

Thanks,
Emerson

Re: Why is my front door Camera saying idle

janthadeus — Tue, 11 Oct 2022 02:52:15 GMT

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Thanks for the help here, MplsCustomer and Emerson.

Best,