topic Re: Nest Doorbell (Battery) will not connect, soft reset, or factory reset. Followed all the steps. in Cameras and Doorbells

Nest Doorbell (Battery) will not connect, soft reset, or factory reset. Followed all the steps. Help

Evan89 — Wed, 05 Oct 2022 13:17:24 GMT

Hi There,

I recently purchased a nest system for my house including the Nest Doorbell (Battery) and several Nest Indoor / Outdoor Cameras (Battery). Everything worked well for a few weeks. All of a sudden the Nest Doorbell just went offline. I've tried every type of troubleshooting I could find online, including attempting a soft reset and a hard reset using a paperclip in the back pinhole for 12seconds. No luck. Is my doorbell defective, or is there another solution?

Re: Nest Doorbell (Battery) will not connect, soft reset, or factory reset. Followed all the steps.

MplsCustomer — Wed, 05 Oct 2022 13:28:11 GMT

@Evan89

That doesn't sound very good. You could try contacting Google Nest Support starting with this link:

https://support.google.com/googlenest/gethelp?hl=en

Re: Nest Doorbell (Battery) will not connect, soft reset, or factory reset. Followed all the steps.

Manjo — Mon, 10 Oct 2022 09:10:13 GMT

ive got the same issue. it last logged in on 23 September and since then hasn't been responding. I can do soft reset but it still doesn't connect and won't move onto hard factory reset. any ideas?

Re: Nest Doorbell (Battery) will not connect, soft reset, or factory reset. Followed all the step...

janthadeus — Tue, 11 Oct 2022 03:26:39 GMT

Hi folks,

I appreciate your help, MplsCustomer.

Thanks for trying to troubleshoot your Nest Doorbell (battery). We appreciate your efforts here. Let’s sort this out — a few questions: what’s the status light of your doorbell? How far is the doorbell from the router? Is it fully charged or plugged into the wall outlet? Also, were there any changes to your WiFi network?

Going over the steps here might help:

Restart your doorbell:
- Locate the reset pinhole at the back of the doorbell.
  
  Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port at the back of the doorbell.
- Press and hold for 5 seconds.
- Your doorbell will restart, and the status light will be steady, solid white.
Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
If you have a dual band Wi-Fi frequency, ensure to pair it to a 2.4 GHz Wi-Fi frequency to get a stable connection.
If all else fails, factory reset your doorbell. Please read the instructions carefully to factory reset your doorbell.

Let me know how it goes.

Thanks,

Re: Nest Doorbell (Battery) will not connect, soft reset, or factory reset. Followed all the step...

aatienza — Sat, 15 Oct 2022 14:18:59 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Nest Doorbell (Battery) will not connect, soft reset, or factory reset. Followed all the step...

Manjo — Sun, 16 Oct 2022 17:13:32 GMT

Hi,
I contacted Google support and they said that the doorbell was broken and they since sent me a replacement and i have sent my old one back. thanks for your help though.

Andy

Re: Nest Doorbell (Battery) will not connect, soft reset, or factory reset. Followed all the step...

aatienza — Mon, 17 Oct 2022 18:25:27 GMT

Hey Manjo,

Thanks for the update! Let us know if you have any other questions as I'll be locking the thread after 24 hours.

Thanks,

Archie