topic Re: Doorbell parts in Cameras and Doorbells

Doorbell parts

AdeleA — Wed, 05 Oct 2022 10:14:05 GMT

When removing the doorbell to charge for the first time, I dropped it and now the black ring around the camera is damaged. Is this part replaceable, if so, where can I find it?

Re: Doorbell parts

MrVacca — Wed, 05 Oct 2022 12:47:26 GMT

Hi @AdeleA - So sorry to hear about that! Sadly the Google Store doesn't sell official replacement parts. You can try checking to see if it's still under warranty or if there is a third party company that is willing to attempt to fix it, but Google doesn't offer that themselves.

Hope this helps!

Re: Doorbell parts

MplsCustomer — Wed, 05 Oct 2022 15:15:54 GMT

@AdeleA

You could try contacting Google Nest Support to see whether they'll replace the doorbell, starting with this link:

https://support.google.com/googlenest/gethelp?hl=en

There are ongoing reports in this forum about customers damaging their battery doorbells when removing them to recharge them.

Re: Doorbell parts

Brad — Wed, 05 Oct 2022 15:31:00 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. If you're seeking a replacement, please fill out this form. We're sorry for the inconvenience.

Best regards,
Brad

Re: Doorbell parts

AdeleA — Thu, 06 Oct 2022 10:07:04 GMT

Hi, thanks for your reply, I only purchased it approx 2 months ago, i dont know how long warranty is. I will fillout the form. Thank you

Re: Doorbell parts

AdeleA — Thu, 06 Oct 2022 10:07:56 GMT

Thank you very much for your help

Re: Doorbell parts

EmersonB — Thu, 06 Oct 2022 17:31:14 GMT

Hi folks,

@MrVacca, @MplsCustomer and @Brad I appreciate your response.

@ AdeleA we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,
Emerson